Notes

WALMART PHONE NUMBERS

181014-016900. https://www.oberlo.com/blog/how-to-handle-angry-ecommerce-customers
VOICE
1 (800) 965-6546
8 am to 11 pm central time.

I apologize with you. Unfortunately, as a chat agent, I am unable to make outbound calls. However, I’d be happy to provide you with the number of Walmart Customer Care who can be reached at 1 (800) 925-6278, they are open from 8 am to 11 pm central time.
CARE PLAN
[email protected]
[email protected]
1-877-968-6391, they work 24/7. Or you can access to www.asurion.com/walmart

To purchase a plan, it needs to be purchased within 30 days of purchasing the product, and you can purchase it at www.walmart.com/careplans

SAVINGS CATCHER
Hi $contacts.name.first! Thank you for chatting with me today. I am terribly sorry to read about your issue with your savings catcher account, but please don't worry, I am here to assist you, let me tell you, at the moment we don't have access to Savings Catcher system yet, but we are working on it and we will have it as soon as possible



In this case, you can access to this link, where you will find a video and details on how the savings catcher program works now https://www.walmart.com/cp/walmart-pay/3205993?search_redirect=true&redirect_query=walmart%20pay



Hi $contacts.name.first! I do apologize for the issue you have been experiencing with your Savings Catcher account. Rest assured, I will try to help you the best I can.

Can you confirm the email attached to the Savings Catcher account?

I completely understand your point, $contacts.name.first, believe me, I disagree too, but this is the new policy, I do apologize for the inconvenience

I completely understand your point, Carolyn, believe me, I disagree too, but this is the new policy, I do apologize for the inconvenience

I will definitely report this change is not helping our customers, Carolyn, I am so sorry


Thank you for contacting us $contacts.name.first, here on my side shows that the Savings Catcher should be working as usual. Unfortunately we don’t have access to Savings Catcher accounts. In this case I can recommend you to contact Savings Catcher at 1-866-224-1663, Monday through Sunday from 7AM to 9PM CST or send an email to [email protected] for a better assistance on this issue and have a resolution on it as soon as possible.


Thank you for your patience $contacts.name.first, I was checking on my system but unfortunately we don’t have access to Savings Catcher system. But please don’t worry, we have an specialized team in charge of these kind of situations, it is our Savings Catcher team which can be reached at 1-866-224-1663, Monday through Sunday from 7AM to 9PM CST or by email to [email protected] for a better assistance on this issue and have a resolution on it as soon as possible.


Thank you for holding, ****, I'm really sorry to hear that your receipts were not submitted to your Savings catcher account, I know it is important for you to get your rewards from your Savings catcher account, in this case, I would really like to assist you further with this and I'm really sorry to tell you that I'm not able to check on the Savings catcher records, but don't worry, I have a resolution for you, I can look for the Savings catcher team contact information for you in my system and provide it to you so you will be able to contact them and they will be providing you a further assistance and will take care of this for you, they are very professional and must be handling this properly.


GROCERIES DEPARTMENT
Hi $contacts.name.first! I apologize for the issue you have been experiencing with the groceries from your Walmart Groceries account.
Photo team
In this case we have an specialized team in charge of these kind of issues, which is our Photo team, for a better assistance on this issue and have a resolution on it as soon as possible I will need to transfer this chat to them, sounds good for you?

In this case I can recommend you to contact our Walmart Groceries department at 1-800-924-9206, they’re open from Monday to Sunday from 8 AM - 10 PM CST for a better assistance on this issue and have a resolution on it as soon as possible.
WALMART CREDIT CARD
Hi $contacts.name.first! I apologize for the issue you have been experiencing with the Walmart Credit Card.

In this case I can recommend you to contact our Walmart Credit Card department at 1-877-294-7880; they’re open from Monday to Sunday from 8 AM - 5 PM CST, for a better assistance on this as soon as possible.
GOOGLE EXPRESS CUSTOMER CARE
(855) 869-4949 Thank you very much for the information provided, let me inform you that after you active your device, you should have received a $25 code from google by email, however since you have not received it, I kindly suggest you to contact them and I will be glad to provide you their contact information
STORE CUSTOMER SERVICE

8 am to 10 pm central time.

PHONE NUMBER WALMART GIFT CARD
1 (800) 537-5503

AMEX POINTS 2701.
FEDEX
1 (800) 463-3339
LASERSHIP
(804) 414-2590
It’s being a pleasure assisting you today Xehan, I would appreciate if you could complete the short survey at the end of this chat session about my service. The survey will be sent to your email address once we close the chat. Thank you for contacting Walmart.com.



Opening
Hi $contacts.name.first! Thank you for chatting with me today. I am terribly sorry you haven’t received your order, I completely understand how disappointing it is, rest assured, I will do my best in order to solve this immediately

Hi $contacts.name.first! Thank you for chatting with me today. I am terribly sorry you received the wrong item, I completely understand how disappointing it is, rest assured I will do my best in order to solve this immediately

Hi $contacts.name.first! Thank you for chatting with me today. I am terribly sorry you received your item damaged, I completely understand how disappointing it is, rest assured, I will do my best in order to solve this immediately

Hi $contacts.name.first! Thank you for chatting with me today. I am terribly sorry your order was cancelled, I completely understand how disappointing it is, rest assured I will do my best to help you, just for security purposes

Thank you so much for that information, $contacts.name.first, since this is a replacement order, would you be so kind to confirm your email address?



Equate: 1-888-287-1915

START By Jeronimo.
I understand your concerns about your order not being delivered yet, I know how important is for you to get the right update of your order as soon as possible. Rest assured, I will get this taken care of. Can I have your order number?

I understand your concerns about your order being delivered damaged, I know how disappointing must be this for you. Rest assured, I will get this taken care of. Can I have your order number?

I understand your concerns about your order being cancelled, I know this could be very frustrating. Rest assured, I will get this taken care of. Can I have your order number?

I understand your concerns about that you received the incorrect item, I know how disappointing must be this for you. Rest assured, I will get this taken care of for you. Can I have your order number?

Your card wasn't charged prior to this cancellation.


Your card issuers may have placed an authorization hold that may temporarily reduce the available balance in your account. Any hold placed on your account will be removed according to your card issuer's policy.


Hi $contacts.name.first! How are you? Please tell me, how can I help you today?

Hi $contacts.name.first! My name is Mark, let me give you a hand with this.


I’ll do my best to help you! For security purposes, would you be so kind to provide me with your full billing address?

A pleasure to assist you $contacts.name.first. Are there any other questions I can help you with today?

Thank you very much, would you be so kind to confirm your complete order number too?

Thank you very much, would you be so kind to confirm the last order that got cancelled?

Thank you! Please, give me one moment while I check up what happened to your

Thank you! Please, give me one moment while I check up what options we have for you.

Thank you! Please, give me one moment while I check up what can I do for you.

Hi $contacts.name.first! Thank you for bringing this to our attention.

Thank you! Please, give me one moment while I check up what information can I find for you.

I’ll do my best to help you! Please, give me one moment while I check up what information can I find for you.

Would you be so kind to confirm the link of the item in Walmart.com and the link of the item with the competitor?

Thank you, can you also confirm the email address used in the order?

Thank you, can you also confirm the email address attached to the PayPal account used in the order?

Thank you, one moment please.

In this case I have checked on my system and I see that


No printer
Is there a friend, family member or neighbor who may be able to print the label for you? If not, you may be able to print at a local public library. If these options don't work for you, I'm happy to have a label printed and mailed to you. Please allow 2 weeks for it to arrive. Is the shipping address on your order still a good address for you?

Finance hold
Thank you so much for your patience, Jessica, I could see on my records that the order is processing correctly. All orders go through an automated security check to prevent unauthorized use of your payment method, in this case it is almost done, the process can take up to 48 hours but since I know how important is receive your gift card I will send an alert so the process can be finished sooner.
Donation e-mail
In this case, Nan, let me tell you, we are receiving contacts about these e-mails but please don't worry, we are working on it since these e-mails are not valid, so in this case please disregard it, no one has hacked your account this is just a system mistake, so please don't worry Nan, we are working on it


Empathy


I wish you didn’t have to go through that.
I’m on your side here.


We always appreciate customers who take the time to give us their feedback. I’ll pass what you’ve said onto our management team.
I do hope you can have this solved as soon as possible, Matt, I totally understand your frustration What’s happened to you is unacceptable and against company policy, I will definitely share this information with the appropriate team to avoid this situation in the future..
Thanks for alerting us to the bad service you have received. What can I do to help fix the situation?
I’m sorry you’ve had such a bad experience. I’d like to try and help.
I can completely understand. If that happened to me I’d be really upset too. I can imagine how frustrating that must be.

What’s happened to you is unacceptable and against company policy. Let me consult a supervisor to see if there is anything extra we can do to
help.


It’s perfectly understandable that you’re very upset about what’s happened.
The same thing happened to me only recently, so I can see why you’re angry. It’s a terrible inconvenience. Let me try and see what I can do to
rectify the problem.

We don’t like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

CLOSING
$contacts.name.first, it was truly my pleasure assisting you today; you could receive a brief 2 question survey via email that relates to my customer service. One part is to qualify my service today, and the other is for your experience with Walmart.com I would be grateful if you could think about our interaction when completing the survey. Your feedback helps me to improve my performance, thank you for contacting Walmart.com and have a great day!
NIGHT
I would be grateful if you could think about our interaction when completing the survey. Your feedback helps me to improve my performance, thank you for contacting Walmart.com and have a great night!

Thank you, I will appreciate it.

<SPAN><DIV><SPAN>This chat will be closed due to inactivity. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com.</SPAN></DIV></SPAN>
<SPAN><DIV><SPAN>This chat will be closed due to inactivity. You may receive a brief email survey regarding your experience with the agent today. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com.</SPAN></DIV></SPAN>

Great! It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again.&#160; Thank you for contacting Walmart.com and have a great day!</SPAN></DIV></SPAN>Let

Let me tell you, you will receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. I would be grateful if you could think about our interaction when completing the survey. Your feedback helps me to improve my performance,
Great! Well if there is nothing else I can help you with today, I just wanted to mention you will receive a brief e-mail customer satisfaction survey that we’d be very grateful if you were able to complete. The feedback that you provide in the survey helps me know what I am doing right and where I need to improve.



In store pick up

Thank you for your patience, $contacts.name.first. let me tell you, I have checked on my system and I see that your order was shipped and invoiced at the store on xxxxx and signed for by xxx, in this case at the store, orders must be scanned and might be that yours wasn’t, however I have sent an alert to the store so they can be aware of your order, but I kindly suggest to call them at so you can make sure your order is there and ready for pick up.
If by any chance the order is not yet ready, you can contact us back and provide this reference number: $incidents.ref_no, so you don’t repeat yourself and we can issue a refund or replacement as preferred.

Recycled tracking number
Thank you for your patience $contacts.name.first in this case I have checked on my system and I see that that the estimated delivery date is on 07/17, however in the tracking number says that it was already delivered, let me tell you, it is due to sometimes the carriers use recycled tracking numbers but according to my system you will receive your package tomorrow by 2:00pm
Registry
in this case I will need to escalate this to my manager so he can fix it as soon as possible, at this point can you please provide the full name, event/due date and state?
Thank you so much, $contacts.name.first, in this case, we will create it for you, please allow 48 hours for our team to contact you via mail with the information about your baby registry.
EDD not passed
Thank you for that information, $contacts.name.first, in this case I have checked on my system and I see that the estimated delivery date is today, I understand your concern because the tracking numbers says delivered but it happens when the carrier is closely to deliver the order or they had a little delay but it won’t take longer than 24 hours. At this point I kindly suggest to wait later than tomorrow to receive it, but if by any chance you don't, please don't hesitate in contacting us back and provide this reference number so you don’t repeat yourself and we will be glad to process a replacement or refund as preferred.


Thank you for that information, , in this case I have checked on my system and I see that the estimated delivery date is today and since this date has not passed I kindly suggest to wait until the end of the day to receive it, however in the tracking number says that it was already delivered, let me tell you, it is due to sometimes the carriers use recycled tracking numbers but if by any chance you don't receive it please don't hesitate in contacting us back for more options to be given.

I do hope you can receive your order today, Just wondering,
No tracking information
I was trying to track your order but as you mentioned it says Not found, I really apologize for this, Josh, In this case I would really appreciate your comprehension on this situation and I would like to ask, could you be so kind to call us at 1 (800) 925-6278 , we will contact the carrier for you and have this solved as soon as possible, I really apologize for this inconvenience, Josh

STUCK IN PROCESSING
Thank you for your patience $contacts.name.first I was checking on my records and I could see that the order did not process on the expected date, it is due to the item is currently unavailable in our warehouse nearest to your zip code and we are doing our best to find it from another warehouse.

But don’t worry, in this case what I can do for you is send a request to the fulfillment center to push your order. You will receive an email if the order did get through, if not you will receive an email about the refund if any charge was made. for you to be aware it can take up to 48 hours, should I process the request?


Thank you so much for your patience, $contacts.name.first, I was checking on my system and your order appears to be stuck in processing. There are several reasons that this can occur including operational and system issues. I do apologize for the inconvenience. At this point, the best option would be to attempt to cancel the item and reorder if you still want it, I researched the items and if you reorder them to pick up they will be at the store on 12/05.


I have carefully gone through our records and have determined that your order did not process properly. At this time, the order is stuck in the processing stage which is when we send and choose from which Fulfillment center, the order would be fulfilled.

I want you to trust in my experience and that I'm sure it is stuck so we need to take actions. I want to ask you to work with me, but the only thing I need from you is a little more patience, this is all I ask. In this type of scenarios the best option is to send a request to cancel the order, the fulfillment center will notice it and sometimes this request makes the order to be shipped. If the order is cancelled, you will be notified and then you can absolutely place the order again.

This process can take up to 48 hours, but I'm sure you will be notified if it ships or if it is cancelled very soon. Once you receive any of the emails, I can recommend you to reorder if preferred.
STUCK IN PROCESSING, PUSHY
Thank you for your patience. I’m sorry about this, I have checked in our records and the item did not process on the expected date, by that we can assume that the order got stuck in processing.

I can attempt to cancel it. And recommend reordering once the cancellation is completed. After the cancellation is completed, if any charge was made, a full refund will be requested and will be completed within 5 business days.

I can send a request to push the order. For you to be aware, is not guaranteed that the order will process. You will receive an email if the order did get through, if not you will receive an email about the refund if any charge was made. Do I continue with the push process?

The push has been sent, if the order gets through you will receive an email confirming it within 24-48 hours, if not, please be aware that an email for a refund will be sent within 24-48 hours too. A pleasure to assist you $contacts.name.first. Are there any other questions I can help you with today?
CHANGE DELIVERY ADDRESS OR METHOD
I was doing my best and was trying to change the billing address but the system won't let me due to security reasons.

I don't want this order get shipped with the billing address that it has since you don't want that, so I would need to place a cancellation request for you to be able to place it with the shipping option you want. Is that fine?

I’ve requested the cancellation for your order, but because we process orders as quickly as possible, sometimes the request to cancel arrives after your item has already shipped, this happens rarely so don’t worry.

The cancellation can take up to 48 hours to successfully cancel. If your cancellation is successful you'll receive a cancellation email, however, if the order ships, you'll receive a shipping confirmation email, for which we will take care of the return to save you from any hassle.
EASY REORDER
Don't worry, you can access here https://www.walmart.com/easyreorder you will be redirected to the order you just made, and no need to do it all over again.
Financial hold

Thank you for your patience, Henry, let me tell you Your order has been placed in a finance hold. A finance hold is when Walmart reviews your payment information as an additional verification measure in order to ensure your financial safety and protect you from unauthorized charges. At this time you may see a pending charge on your account, but this just an authorization hold, in this case I'd really appreciate your help and comprehension on this situation. Please allow up to 48 hours for our finance team to complete the verification process, but I will do my best and will place in my notes to please finish the process sooner since I know how important is for you to have your phone, Henry.
MARKETPLACE
Thank you for your patience $contacts.name.first I have reviewed this order in detail and I've noticed that the item is fulfilled by one of our third party vendors called “Pharmapacks”. I perfectly know you purchased the item from Walmart.com and that is why I will take the responsibility of this case so this is what we are going to do:

I don’t want you to deal with the seller since the item was purchased from Walmart.com so if you allow me a moment I will contact “Pharmapacks” on your behalf and share your case with them.

I do appreciate your patience, I have reached “Pharmapacks” and provided them with the information about the (item name) and since they are the experts in the products they sell on our site, they will contact you in 24 hours via email at $contacts.email with the resolution on this matter

You could be wondering, “what if I don’t hear from them?” but please don’t worry, $contacts.name.first if this happens(rarely happens), please don’t hesitate in contacting us back and provide this reference number: $incidents.ref_no, so you don’t repeat yourself and we will be happy to transfer you to our higher department in a live chat in order to have this solved in a faster way.

You are most welcome, $contacts.name.first, I do hope you can get a satisfactory response.

We offer them the opportunity to manage the order, including the shipping, charges and the deliveries since the item came from their inventory.

But please don’t worry, $contacts.name.first if by any chance you don’t receive a satisfactory response from the seller or any response at all, please don’t hesitate in contacting us back and provide this reference number: $incidents.ref_no, so you don’t repeat yourself and we will be happy to escalate this to our higher department in order to have this solved in a faster way.


I know that you purchased this item from our site, but let me tell you we offer them the opportunity to manage the order, including the shipping, charges and the deliveries since the item came from their inventory. But don't worry, in this case we will take the responsibility of this matter, and for that I will need to transfer you to our higher department to have this solved as soon as possible, sounds good for you?


$incidents.ref_no***cx did not receive response from seller***transferred to tier 2


Tier 2
I do apologize for the inconvenience. In this case $contacts.name.first I will need to transfer you to our Market Place higher department to have a resolution on this as soon as possible, is that fine for you?
If you would be so kind to hold on with me, I need to gather some information for them first.

Thank you for your patience. I will transfer you now, have a great day!
The information has been already gathered. I will transfer you now, have a great day $contacts.name.first!

CUSTOMER INSULT
Thank you very much for your patience today $contacts.name.first, after carefully checking the order, my records show me that your order did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your credit or debit card.
But please don’t worry because that is why I took care and have escalated the order to one of our higher departments so they can check that the order was cancelled in error. In this case, I recommend you to replace your order in about 30 minutes from now, because once they have verified your account, you will be able to make the order.


Thank you for that information, $contacts.name.first in this case I can see that the order was cancelled due to not passed our security checks, but please don't worry, maybe if was cancelled by error, if you allow me, I am going to escalate this order to our higher department to request the order to go trough. What I need you to do is place a new order after 30 minutes from now, so our team can verify the order and make it go trough

I left notes that it was you the one that placed the order. So once the order is placed in 30 minutes from now, the order will go through.

$incidents.ref_no***order cancelled due to suspected unauthorized charges***escalated via interceptas
Trusted evidence that was **** the one who placed the order, please process it

CUSTOMER INSULT BY JERONIMO :V
Great!, you are very welcome, please let me know if you have other questions, I'm happy to help you.

Stuck in process
Thank you for your patience $contacts.name.first I was checking on my records and I really want to be honest with you because I know how important is for you to get the correct update of your order; I could see that the order did not process on the expected date, it is due to the fact that item is currently unavailable in our warehouse nearest to your zip code.

I sincerely sorry for all these inconveniences, I know that you have waited too long to get your item but don’t worry, in this case what can be done is to wait a few more days to see if the order ships because sometimes the order ships in a couple of days later. Or also we could cancel the order right now in order for you to place a new order if the item is available.

Then you will be able tO place a new order.For you to be aware it can take up to 48 hours, should I process the request?


INTERCEPTAS ESCALATION DIDN’T WORK
Thank you for your patience $contacts.name.first. In this case I will need to transfer you to upper management to check your account and stop the problem to persist.

The department I need you to chat with is closed right now. I would like to recommend you to contact early tomorrow to be transferred there, and continue freely with your order. They are open from 8AM to 10PM CST.
GIFT CARD (OR PIN) NOT RECEIVED.
Thank you for your patience. According with what I have here, the order is in process to be completed, the security checks on the payment method used within the order are almost completed. For you to be aware, this kind of gift cards can be sent immediately or within 48 hours at most.
S2S SHIPPED AND INVOICED, EDD HAS PASSED.
Thank you for your patience $contacts.name.first. According with what I have here, the order is already shipped and invoiced but not yet acknowledged by the store to be ready for pickup. I can recommend you to call the store at xxxx to check if you can pick up the order. If by any chance the order is not yet ready, you can contact us back and provide this reference number: $incidents.ref_no, so you don’t repeat yourself and we can issue a refund or replacement as preferred.
Thank you. In this case please call at Store Customer Service at 1 (800) 925-6278, they will contact the store on your behalf and check the whereabouts of the order.

Thank you very much, let me tell you, in this case your order is still preparing, and since I don't want to provide you with the wrong information, I kindly suggest to call to the store at (916) 427-9719 so you can receive updates about your
order.
Email recharge
Our teams are aware and investigating reports of recharge due to non-return. Impacted customers who received the notice in error will be emailed this week. Suggested Verbiage: ???Thank you for contacting us about this issue, we are aware and investigating reports from customers about recharges on their account due to non-return. We apologize for this inconvenience and we are working to resolve this issue as quickly as possible. If your account has been incorrectly recharged, you will receive an email notification with further information. Is there anything else I can assist with today????

Checkout error

Thank you so much for your patience, $contacts.name.first, in most of the cases these are the alternatives that may work: 1) you can try to clear cookies and cache from your browser, or try from another browser. 2) delete all of your payment methods linked to your account 3) call us at 1-800-966-6546 and we will be happy to place the order for you
PHOTO ORDER WITH DELAYED EDD
Thank you for your patience $contacts.name.first. According with what I have here, the estimated delivery dates are provided according with availability and the printing queue that the fulfillment center has. In this case it could be that several orders are going to be fulfilled before yours and the delay email is for you to be aware if it takes longer. The photo orders usually are delivered in shorter time than expected, yours can be fulfilled before, once the order is shipped and ready to be delivered, you will be notified at $contacts.email.

Thank you for your patience Joyce. According with what I have here, the estimated pick up dates are provided according with availability and the printing queue that the fulfillment center has. In this case it could be that several orders are going to be fulfilled before yours and the delay email is for you to be aware if it takes longer. The photo orders usually are ready in shorter time than expected, yours will be fulfilled today, this can takes up to 8 hours from the time of purchase to be ready, I would appreciate your patience, Joyce, we will do our best to fulfill the order as soon as possible today

Manufacturer

Thank you for your patience, $contacts.name.first, in this case let me tell you, I am not able to replace certain part of an order but what I can do for you is to place a full replacement but you will need to return what you receives so I can process it, but since i really want to help you and I know how frustrating could be send back the entire set, I can provide you with the contact of the manufacturer so you can make sure they can replace only the bowl, sounds good for you?

INEXISTING PREORDER GAMES OR ITEMS
Thank you very much for waiting $contacts.name.first, I appreciate your time.

I was able to check in my system and, according to my records we are checking to our manufacture about the item's information to get it available to pre order

I apologize for the inconvenience; we do not have any information yet.
FREIGHT MISSING PARTS
Thank you for your patience. In this case I can send a replacement in order for you to get the missing parts, I will send a carrier to pick up the item and provide you with a return tracking number, once the return is complete, please contact us back so that we can send a new replacement at no cost.
ITEM EXPECTED BACK
Thank you for your patience $contacts.name.first. In this case I willtransit need you to return the damaged item to Walmart so that we can issue a replacement. But don't worry, I will send a carrier to pick it up. I will provide you with a return tracking number that I need you to follow. Once the return is complete, we can issue a replacement if needed.
CANCELLATION ATTEMPT
Thank you for your patience. An attempt to cancel has been transmitted. Please allow us from 24 to 48 hours to send you an email confirming the order is completely cancelled. Please be aware, because we process orders as fast as we can, the order can ship before it gets cancelled, if by any chance the order gets shipped, please contact us back to check on other options for you. Also, don’t worry, once the cancellation is completed if any charge was made, the money will be refunded after. The refund can take up to 5 business days depending on your bank.

Thank you for your patience. An attempt to cancel has been transmitted. Please allow us from 24 to 48 hours to send you an email confirming the order is completely cancelled. Also, don’t worry, once the cancellation is completed if any charge was made, the money will be refunded after. A pleasure to assist you $contacts.name.first. Are there any other questions I can help you with today?

CANCELLED AND RESHOPPED
Thank you for your patience, Amber. I’ve researched your order and it appears the Walmart store you selected during checkout is currently out of stock of this item and will not be available for Pick Up Today. I do apologize for this inconvenience, and to ensure you receive your items as quickly as possible, a new order has been placed for you at no additional charge. Your items will now be delivered to the store on 08/24 and you will receive an email notification once your items are ready for pickup.
AUTHORIZATION HOLD
Thank you, I can see that a hold was placed for the amount of $*, since the order was cancelled the hold was removed and your money was never taken. The ordtransitprocessingers are not completely charge until the order is shipped or received. Since you never received your order, the hold was removed and the amount was not taken.
In this case I can recommend to contact your bank to check if the hold was removed or not, if by any chance the hold is not yet removed, please contact us back and provide this reference number: $incidents.ref_no, we will check what happened to that hold and contact the marketplace on your behalf to have it removed.
POSSIBLE PRICE MATCH
Thank you for your patience, the price match is possible. In this case I will need you to place an order for them, then please provide me with the new order number, I will partially refund the $0.88 difference. Please take in count that if the new order is placed as a "Pick up Today" order, I will be unable to make the price match.
CLEAR COOKIES AND CACHE
Sometimes there is too much information saved on your browser's history and our website can't receive the information you are trying to put right now. I kindly suggest you to clear the browsing history and the cookies and cache on your computer.

Thank you, in this case the last option to consider will be to us to place the order on your behalf. Since chat is not allowed to place orders for your security, I can recommend you to contact Walmart Customer Care at 1 (800) 966-6546, they're open from 8 am to 11 pm central time. They will place the order for you, and check what is going on, live, with the payment information.

Thank you, in this case the last option to consider will be for us to change the password on your behalf. Since chat is not allowed to change information for your security, I can recommend you to contact Walmart Customer Care at 1 (800) 966-6546, they're open from 8 am to 11 pm central time. They will change the password for you, and check what is going on, live, with the account.

Damaged in transit
Thank you for your patience, $contacts.name.first,, in this case let me tell you , I have checked on my system and I see that your package unfortunately got damaged in transit and it’s being returned to us since we won’t send you the order in this condition, in this case I take the responsibility of this issue so please tell me, do you allow me to resend the items at no extra cost to be delivered on 08/18?

$incidents.ref_no***order damaged in transit***replacement/refund issued

I am afraid I am not able to process the replacement in this case, Wyatt, I am trying to process it but the system is not allowing me, since the refund will be processed with fedex directly.


LOST IN TRANSIT (LIT)
Thank you so much for your patience, $contacts.name.first, the order shows that was supposed to be delivered on xxxx. In this case it appears that your order was correctly processed and shipped. Since we cannot see any movement with the carrier after the shipping, we can determinate that your package was lost in transit. I know not receiving your order in the expected date can be frustrating but I will take care of this so what I can do for you is resend the item at no extra cost to be delivered by 11/ with expedited shipping, would you like me to continue?

$incidents.ref_no***order LIT***replacement/refund issued

Survey

Just before we disconnect, I’d like to ask you a favor, you will receive a brief email survey regarding your experience with me after you close this chat, and I would appreciate your feedback

Replacement
let me tell you, what I can do for you is resend the item at no extra cost to be delivered by 10/0 as the soonest date, would you like me to continue?

let me tell you, what I can do for you is resend the item at no extra cost to be delivered by 10/0 as the soonest date and a refund for the xxxx sine it is currently out of stock, would you like me to continue?

Great! I've successfully replaced the item in your order. The expected delivery date is 10/. You’ll receive an email confirmation with your new order number shortly and also a brief email survey regarding your experience with me today, and I would appreciate your feedback




Missing from box
Thank you so much for your patience, $contacts.name.first, I was checking your order and I could see that it was effectively included in it, since you did not receive it I can determinate it was missing from the box, I know how important is this item for you $contacts.name.first, and that is why I will take care of this, so let me tell you, what I can do for you is resend the item at no extra cost to be delivered by 09/ as the soonest date, would you like me to continue?

$incidents.ref_no***item missing from box**replacement issued

Item damaged
Thank you so much for your patience, $contacts.name.first, I do apologize that you received your items in this condition, I can imagine how frustrating it was when you realized it, but please don’t worry, I will take care of this, so so let me tell you, what I can do for you is resend the item at no extra cost to be delivered by 09/ as the soonest date, would you like me to continue?

$incidents.ref_no****item arrived damaged***replacement issued

Missed ESD
Thank you so much for that information, Amy, in this case I could see that the order is still on transit from our warehouse to the carrier facility, i do apologize for the delay, but please don't worry this sometimes happens, so the order will be shipped later than the end of the day, and the delivery date is on 12/04, you will receive an e-mail confirmation as soon as the order ships

Incorrect item
Thank you so much for your patience, Erin, In this case we need to get the item set up reviewed to ensure future order accuracy. If I was able to replace the order for you today then you would still get the incorrect quantity which I don't want. Getting the wrong quantity can be frustrating and that is why I'm happy to process a refund for you and also I will flag the item for investigation as well to ensure we get the quantity corrected as soon as possible, is that fine for you?

$incidents.ref_no***incorrect item received***refund issued




Delayed
I really appreciate your holding on for me. I apologize with you, the order shows that was supposed to be delivered on 08/27. In this case it appears that your order was correctly processed and shipped but the carrier had some complications with transit, so in this case I would really appreciate your comprehension on this situation, if by any chance you don't receive it by then, please contact us back so we can issue a replacement or refund as preferred.


No change in an order
Awesome, Thank you Jeffery, in this case, let me tell you, once an order has been placed, we are unable to make any changes to the order, but please don't worry, what I can do for you is attempt to cancel the order so you can reorder with the pick up location preferred, at this time the order hasn't been charged and the funds will be posted back to your account in the next 5 business days



Stuck in attempt to cancel

Thank you so much for your patience, $contacts.name.first, your order appears to be stuck in the attempt to cancel process. There are several reason that this can occur including operational and system issues. I apologize for the inconvenience. At this point, I need to escalate this to our fulfillment team to push the request through

But please don’t worry, the order will be canceled within 3 business days. You will receive a cancellation confirmation email to update you once the process has completed.

Placed cancellation
Thank you so much for your patience, $contacts.name.first, I’ve completed the cancellation request. The cancellation takes up to 48 hours to be fully cancelled. You may also check status of your cancellation request in Your Account. If it is too late to cancel and the order ships you can still contact us back with this reference number $incidents.ref_no so you don’t repeat yourself and we will be glad to send a carrier pick up the item totally free

Cancellation did not work and order shipped
Thank you so much for your patience, Stephanie, I was checking your order and as you mentioned a cancellation request was placed, however, because we process orders as quickly as possible, sometimes the order ships before the order can be canceled, but please don't worry, in this case I kindly suggest to wait until tomorrow, which is the delivery date and please contact us back with this reference number 181218-032151, so you don't repeat yourself and we will be glad to issue a refund and also send a carrier to pick up the item right from your front door
In store refund

If the order was not placed online, you would need to reach out to the store customer service, as we do not have access to their system. I do apologize about the inconvenience.
REFUND NOT YET RECEIVED, 5 BUSINESS DAYS HAVE PASSED.
Thank you for your patience. In this case since the refund was requested more than a month ago and has not been yet refunded, I will be in the need to transfer you to upper management to check what happened to this refund, they will provide the resolution to it to check if it can be processed manually, give me one moment please, I need to gather some information for them first.
RMA OR VR OUTSIDE TIME FRAME.
Thank you for your patience. I can see that the items were purchased back in xxx. In order to get a replacement, the item needs to be inside the 90 days, or up to 100 days inside the return time frame. Since we are already in xxxx, we are unable to send a replacement or a refund. My recommendation will be to contact your financial institution and dispute the charges.
FRAUD
I'm very sorry. In this case in order to assist you with this matter. I need you to fill a police report at your police department. Also, you need to email us the police report at [email protected]. After that I need you to send us a copy of this report to including your phone number, email address and order number. So we can start an investigation and provide you a proper resolution.

ITEM UNAVAILABLE WHEN IMPORTANT FOR CUSTOMER
Thank you for your patience. At this moment the item shows that is out of stock, the only option available is a refund for it. I understand that the item is important to you and you need it as soon as possible, but if it’s possible for you, we can let you know when the item is available in order for us to process a replacement for you.

I sent the request for the email. You will be sent an email when the item is back in stock. Once you do, please contact us back and provide us this reference number: $incidents.ref_no. So you don’t repeat yourself and we can process a replacement for you.

ITEM AVAILABLE IN STORE
Thank you for your patience. According with the information I have here, it seems that the item is in stock in the Walmart Store at xxxx. I kindly suggest to contact them before, to make sure, at xxx.

PHOTO ORDER NOT YET READY
Thank you for your patience Boyce. According with what I have here, the order is shipped and invoiced but not yet acknowledged by the store to be ready for pick up. In this case I can recommend you to contact the store at (919) 693-2900 to make sure that you can be able to pick up the order. If by any chance the order is not yet ready, please contact us so that we can cancel the order if needed.

LOST AFTER DELIVERY
Thank you very much for your patience today $contacts.name.first, after carefully checking the order, my records show me that the package was delivered on the expected date, which is xxx, but since you didn't receive it, it appears that the carrier delivered to the wrong address,. I know not receiving your order in the expected date can be frustrating but I will take care of this so I would like to resend the items at no extra cost to be delivered by 11/ with expedite shipping, sounds good for you?

$incidents.ref_no***order LAD***replacement issued

In this case I would like to recommend you to file a police report, and email a copy of the report at [email protected] the email must include the order number. They will answer you within 24 hours with the resolution on this matter.

WALMART REGISTRIES
Thank you for your patience. I have here that we are experiencing some issues with the Walmart Registries at the moment. I can recommend you to wait, the issue has been escalated to our Walmart Technical department to have this resolved in the shortest time possible. Please be aware that this can take up to 72 hours to be reviewed and fixed.
RETURN CENTERS FOR CALL TAGS

SERVICING STATES
RETURN CENTER
FREIGHT CALL TAG
CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT
Return Center Store #9196
161 Enterprise Road, Johnstown, NY 12095
FL, GA, KY, NC, SC, VA, WV and Washington, DC
Return Center Store #8092
5795 N Blackstock Road, Spartanburg, SC 29303
AL, AR, MO, MS, TN
Return Center Store# 8098
1901 SE 10th Street, Bentonville, AR 72716
AZ, CA, ID, MT, NV, OR, UT, WA, WY
Return Center Store# 9195
4711 Mitchell St., North Las Vegas, NV 89081
CO, KS, LA, ND, NE, NM, OK, SD, TX
Return Center Store #9153
2301 Corporation Parkway, Waco, TX 76712
IA, IL, IN, MI, MN, OH, WI
Return Center Store #9193
6719 W. 350 North, Greenfield, IN 46140
FEDEX CALL TAG
FL, GA, KY, NC, SC, VA, WV and Washington, DC
Spartanburg 8092
AL, AR, MO, MS, TN
BV 8098
CO, KS, LA, ND, NE, NM, OK, SD, TX
TX 9153
IA, IL, IN, MI, MN, OH, WI
Indianapolis 9193
AZ, CA, ID, MT, NV, OR, UT, WA, WY
Las Vegas 9195
CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT
Johnstown 9196
PUT, REFUND OR REPLACEMENT
Thank you for your patience $contacts.name.first. According with what I have here, since the order was placed as "Pick up Today" we are unable to refund it online, since these orders are directly from the store inventory where they were picked up, the store can do the refund to your payment method used or in cash.
CALL TAG INFORMATION
This is your return tracking number xxxx. The label was sent to $contacts.email. Your confirmation number is: xxxx. The pickup is for xxxx. A pleasure to assist you, $contacts.name.first. Are there any other questions I can help you with today?
ASSOCIATE DISCOUNT
1. Type in the URL www.walmart.com/associate
2. Enter your Associate ID Number (usually their social security number, though some Home Office employees use a different number) and their Associate Card Number (located on the front of associate card)
3. You need to agree to all terms and conditions
4. You need to create an account on Walmart.com or login to an existing account
5. You only have to link account once.
6. To unlink, go to checkout and choose “I am no longer a Wal-Mart Associate”
OUT OF STOCK
I apologize with you $contacts.name.first. Unfortunately we are not shown any specific dates for the item to back in stock. I understand that the item is important to you and you need it as soon as possible, but if it’s possible for you, we can let you know when the item is available in order for you to get it as soon as possible.
In order to not provide any false expectations and cover up any eventuality, we are unable to provide a time frame for the item to be back in stock.

_________________________________________________________________________________________________________________________________________________

Hi Anthony! I apologize for the beta access code not yet given. At the moment we are experiencing some issues with the BETA code since the manufacturer Bethesda has not yet provided them for us to release them to the public. I can recommend you to wait, once they are released, they will be given as promised immediately.





EMAIL TEMPLATES

HI, Terrance, I hope you are doing well, let me inform you I have checked on my system and I see that the price of the is lower now, and I have processed a refund of $8.55.

I hope you are doing well, let me inform you I have checked on my system and I see that the price of the is lower now, and I have processed a refund of $. The refund will post to your original method of payment within 5 business days.
********************************************************
Let me tell you, you will receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. I would be grateful if you could think about our interaction when completing the survey. Your feedback helps me to improve my performance.
Have a great evening!

Thank you for submitting your recent price match request. Unfortunately, after careful review, I cannot approve your price match request. due the price is still the same as you purchased, but don't worry, please check in a feature if the price got lower. I would really appreciate your help and comprehension on this situation.
REFUND
Hi $contacts.name.first,

A refund of $* has been completed successfully, you should be able to see it posted back in the payment method used for this order within 5 business days.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care
ROLLBACK DENIED DUE TO PUT
Hi $contacts.name.first,

We apologize with you, according with what I have here, since the order is a "Pick Up Today" order, the system won't allow to make any partial refund since this orders are directly from the store inventories. I can recommend you to go to the store to get the amount refunded, or call to Store Customer Service at 1 (800) 925-6278 so that they can call the store on your behalf and get the difference refunded back to you.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care
ROLLBACK DENIED DUE TO CONTACT
Hi $contacts.name.first,

Thank you for submitting your recent price match request. Unfortunately, after careful review, I cannot approve your price match request. Please be advised that we will limit quantities to one-per-customer, per item, per day. You can see the details from our policy at http://help.walmart.com/app/answers/detail/a_id/31/~/walmarts-price-matching-policy

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care
CUSTOMER INSULT
Hi $contacts.name.first,

After carefully checking the order, my records show me that your order did not pass some of our security checks during processing.

That is why I will escalate your order to our higher department so they can verify if it was cancelled by error. I recommend you to replace your order in 30 minutes. Just make sure to use the same computer, same payment method and same Walmart account.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care




FEEDBACK
Hi $contacts.name.first,

Thank you for contacting Walmart.com. We appreciate your feedback and we understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. We will definitely report your concerns
Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care

MARKETPLACE
Hi $contacts.name.first,

I can see that this item is sold and shipped by “StoreFlix LLC” through our website.

Since we have different systems, inventories and policies with the retailer partner, we are unable to verify the complete information of the order to process an action on it.

But please do not worry, we are connected with them and you will receive the same assistance than with us, you only need to contact the retailer partner through your Walmart.com account. Here are the steps:

1. Sign in to My Account (top right corner of any Walmart.com page)
2. Find the order and select See Details
3. Select Contact this retailer
4. Select the contact reason, provide details, and select Send Message

And do not worry they are an excellent retailer and easy to work, they will provide you a satisfactory resolution for your order within one day.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care
MARKETPLACE ESCALATION
Hi $contacts.name.first,

I really apologize that you tried to contact the seller and they did not response, but do not worry. In this case, I need to transfer your case to our marketplace department, they will contact them, after that, the Marketplace department will contact you in 1 business day via email with the resolution.

I transferred your case, this is your case number $incidents.ref_no, and they will contact you in 1 business day via email at $contacts.email.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care

REPLACEMENT MADE
Hi $contacts.name.first,

The replacement has been made. (4251876719242) is your new order number, you should be receiving an email with it and a new tracking number in a few moments after this email is received or before.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care

POSSIBLE PRICE MATCH
Hi $contacts.name.first,

In this case I will need you to place an order for them, then please provide us with the new order number, We will partially refund the $15.00 difference. Please take in count that if the new order is placed as a "Pick up Today" order, we will be unable to make the price match.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care



REQUEST INFORMATION
Hi $contacts.name.first,

Please answer to this email with the order number in question and the billing address attached to the order please, in order for further assistance to be provided. Also, a bit more of information on this order will be highly appreciated.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care








Rollbacks:



[DENIED] Same price:

Hi $contacts.name.first, my name is Mark. I’ll check your request today.

Thank you very much for contacting Walmart.com regarding this price adjustment request. After checking into our records, I've realized this item is under the same price you've bought it for. In this case, we won't be able to process a price adjustment for the moment. However, you may contact us back if the price for this item gets cheaper, so we can rapidly process a price adjustment for you.

You can confirm its price from this link:

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

If you need anything else, please let me know. I'd love to help you with anything I can.

Kind regards,

$incidents.assigned.acct_id
Walmart.com Customer Care

*** Sale price not yet active *** Denied rollback request ***

[DENIED] Return process:

Hi $contacts.name.first,, my name is John; let me give you a hand with this.

Thank you very much for contacting Walmart.com regarding this price adjustment request. After checking into our records, I've realized this order is under a return process. In this case, we won't be able to process a price adjustment for the moment. However, you may contact us back if you plan to reorder it (In case it gets cheaper that what you've paid for).

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

Thank you very much in advance for your understanding with this.

If you need anything else, please let me know. I'd love to help you with anything I can.

Kind regards
,
$incidents.assigned.acct_id
Walmart.com Customer Care

*** Rollback request denied *** Order is being returned ***
[DENIED] Out of stock:

Hi $contacts.name.first, I'm Justin and I'd love to give you a hand with this today.

Thank you very much for contacting us about this I was about to process your price match but it seems that this item is currently out of stock. As per our policies we do need the item being in stock so we can match its price because we cannot guarantee this keeps being the same price for the item (Because it is out of stock). No worries, we always strive to provide lower prices everyday, so you may get it cheaper after it comes back in stock again.

You can confirm items availability from this link:

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with
Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

If you have any other concern regarding our own policies you can reply to this email and I’d be more than happy to help you further with that.

Kind regards,

Justin C.
Walmart.com Customer Care
*** Rollback request denied *** item is out of stock ***
[DENIED] Marketplace:

Hi $contacts.name.first, I'm Mark and I'd love to give you a hand with this today.

I'm sorry to say that we won't be able to process your price reduction request because this item was actually sold and shipped by a third party vendor from our web site. This mean that you’ve purchased it from our web site directly from a third party vendor (As specified below the items name).

In this case, as per our policies we won't be able to match its current price, but what you can do would be contacting the seller directly (You can do it from your account by clicking ‘see details’ next to the order number, and then click on ‘contact this retailer’ below the items name) so they can issue it for you in case they can do this. We cannot guarantee it, but it would be our best shot for you to get the lower price. You would receive a response within one business day.

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

Thanks in advance for your understanding about this.

If you have any other concern regarding our policies you can reply to this email and I’d be more than happy to help you further with that.

Kind regards,

Mark P..
Walmart.com Customer Care

*** Rollback denied, since it’s a mp item ***

I’ve read your inquiry regarding the price reduction program and I would like to verify this for you.

I've checked your order and it appears that the item is not eligible for the price reduction since the item is sold and shipped by one of our Marketplace sellers called " Jawa Jewelers " and our price reduction does not apply on item sold and shipped by Marketplaces.

For more information about our price reduction program, you can review our policies here: https://help.walmart.com/app/answers/detail/a_id/31/kw/price%20match

Also, I would appreciate if you could complete the short survey that you will receive at your email address, 50% is about my service and the other 50% is about Walmart.com. Your feedback is the key to the success of our business.

Thanks for being interested in our price reduction program. If you have additional questions, please reply to this email and we'll be happy to assist.
[DENIED] MP Price:

Hi $contacts.name.first, my name is John; let me give you a hand with this.

Thank you very much for contacting us about this price matching request. I totally understand you're seeing a cheaper price so you're requesting a price adjustment for your order to match its current price.

After checking this item and the price it is showing, it seems it is not being sold by Walmart.com at that price, but by a Marketplace vendor from our web site. This price is being advertised if you purchase it from them through our web site. This means that if you place your order for that price the seller would be shipping your order instead of Walmart.

For that reason we won't be able to process a price adjustment for your order in this moment, though we can assist you with returning the item in case you'd like to re-purchase this item from this vendor.

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.
If you need anything else, please let me know. I'd love to help you with anything I can.

Kind regards,

$incidents.assigned.acct_id
Walmart.com Customer Care

[DENIED] Rollback already issued:

Hi $contacts.name.first, my name is John; let me give you a hand with this.

According to our records, a price adjustment has been already issued to your order today. For the moment, I'm unable to offer another price adjustment for you. You can always contact us back once the item gets cheaper though. We would love to help you with this.

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

If you need anything else, please let me know. I'd love to help you with anything I can.

Kind regards,

$incidents.assigned.acct_id
Walmart.com Customer Care

[DENIED] PUT order:

Hi $contacts.name.first, my name is John; let me give you a hand with this.

Thank you very much for contacting Walmart.com regarding this price adjustment request. After checking into our records, I've realized this order was directly picked up from the store; due to that, we would need you to request this price adjustment directly from there, so they can issue the partial refund on your original method of payment.

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

Thanks in advance for your understanding about this.

If you need anything else, please let me know. I'd love to help you with anything I can.

Kind regards,

$incidents.assigned.acct_id
Walmart.com Customer Care

*** Order is PUT *** Denied rollback request ***

[DENIED] Multiple Rollbacks (Email address doesn’t match):

Hi $contacts.name.first, my name is John; let me give you a hand with this.

Thank you very much for contacting us regarding this request of yours. I totally understand you'd like to get a price adjustment for the order numbers you've provided us. The problem here is that as per our policies we cannot process more than one adjustment per day, per order.

After checking into our records, I've realized this order was placed from a different email address than the one you're contacting us from. For future requests we would really need you to contact us from the email address each order was placed from. This is for security reasons only; we appreciate your understanding a lot.

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

If you need anything else, please let me know. I'd love to help you with anything I can.

Kind regards,

$incidents.assigned.acct_id
Walmart.com Customer Care

*** Account not verified, rollback requested, denied ***
[DENIED] MULTIPLE ROLLBACKS:

Hi $contacts.name.first, my name is John; let me give you a hand with this.

Thank you for choosing Walmart.com, my name is John and I’m glad to help you. As you may know Walmart.com has a price adjustment program in which the system automatically sends an email to us requesting a price adjustment for items at a lower price on the web site.
However, this order has been already adjusted so I'm sorry to inform you that we are not allowed to process another discount. As per our policy, We will limit quantities to one-per-customer, per item, per day, you can check this information here< http://help.walmart.com/app/answers/detail/a_id/31/~/walmarts-price-matching-policy.
If you need anything else, please let me know. I'd love to help you with anything I can.

Kind regards,

$incidents.assigned.acct_id
Walmart.com Customer Care

*** Rollback denied due to same ctx today***


[APPROVED] Rollback issued:

Hi $contacts.name.first, my name is Mark; let me give you a hand with this.

Thank you very much for contacting Walmart.com regarding this price adjustment request. We've processed a price adjustment for your order of $ You should receive a confirmation email shortly. If the order was charged in full already you will receive the price adjustment as a partial refund on your original method of payment within the next 5 business days.

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

If you need anything else, please let me know. I'd love to help you with anything I can.

Kind regards,

$incidents.assigned.acct_id
Walmart.com Customer Care

*** Rollback issued per customers request ***



Price matching:

[DENIED] Seller not approved:

Hi $contacts.name.first,

Thank you very much for contacting us about this price match request. I couldn't be happier to help you with this Nitesh, I just need to check if the seller is approved by our policies.

After deeply checking into our records, seems I'm unable to match the price being offered by [INSERT NAME OF COMPETITOR HERE]. We price match with an approved group of our primary competitors, and [INSERT NAME OF COMPETITOR HERE] is not part of that group. However, we price match items from the following sellers:

Academy.com, Amazon.com, Autozone.com, Babiesrus.com, Basspro.com, Bedbathandbeyond.com, Bestbuy.com, Cabelas.com, Dickssportinggoods.com, Dollargeneral.com, Familydollar.com, Homedepot.com, Jcpenny.com, Kmart.com, Kohls.com, Lowes.com, Michaels.com, Newegg.com, Officedepot.com, Oreillyauto.com, Pepboys.com, Petco.com, Petsmart.com, Sears.com, SportsAuthority.com, Staples.com, Target.com, Toysrus.com, Walgreens.com

It has been a pleasure assisting you today. You will receive a brief email survey with 3 questions, one regarding your experience with our Walmart.com site and the other 2 regarding your experience with me today. I will really appreciate your feedback since it helps us to improve our services. I hope you have a great day. Thank you for contacting Walmart.com, Nitesh.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care


Taxes:
[APPROVED] Tax refund (Individual order):

Hi $contacts.name.first,

Thank you very much for contacting us regarding this refund request. We've refunded taxes from your order. You should receive a confirmation email shortly. Thank you for contacting us about this.

You'll receive a brief 2 question survey after this email. One question is to qualify your overall experience with Walmart.com and the other one is to qualify my level of services today. Thank you very much for giving me the opportunity to help you with this today.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id
Walmart.com Customer Care

**taxes refunded by ctx rwequest**