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{{RR}}
I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
{{CSAT}}
I hope I was able to help you with your concern today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
{{NRR}}
Since I haven't heard from you, I am closing the chat. However you may restart the chat.
{{CALL BACK}}
If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel
Rest assured, you'll receive a call back from us to help you with your query
{{ESCALATING}}
I am sorry to let you know that the shipping/delivery/refund of your order has been delayed due to unforeseen issues.
No worries, I am escalating your issue to the team.
Could you please help me with a
n alternate number?
As I have not heard from you in a while regarding an alternate contact number.
I would like to let you know that I have escalated your issue and the team will get back to you with the resolution by August 14, 2019.
{{WISHMATER DETAIL}}
I am sorry to let you know that at this moment the Wishmaster details are unavailable.
Once your product is out for delivery, you will receive an SMS with the Wishmaster details.
{{REFUND}}
I would like to let you know that the seller has completed the refund of Rs. 499/- for your product on August 29, 2019 and it should have been credited to your bank account by September 10, 2019 as per standard Banking procedures.
I request you to contact with your respective bank.
Please let me know have you contacted with you bank.
If in case of any delay you can get back to us.
We will surely help you for the same.
{{CALL BACK}}
If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel
Rest assured, you'll receive a call back from us to help you with your query.
{{COD to Prepaid}}
‘Pay Now' is a new feature that lets you change your Cash on Delivery order to prepaid before they are ’Out for Delivery’.
I would like to inform you that below are the eligibility criteria to avail the Cash on Delivery to Prepaid payment conversion:
The 'Pay Now' feature will only be available on Cash on Delivery orders with a single item, that are shipped through Ekart. The feature will only be available till the item is 'Out for Delivery'.
You can change the payment mode from your end using our website or app or using the link provided to you via an SMS.
Payment methods available are:
Debit Card
Credit card
Netbanking
PhonePe payments
Only for EKL
You will also, receive an SMS with with the link to pay through PhonePe app, once your order is out for delivery.
IF card on delivery available on pin code ( only for EKL)
Also, you can pay with your Credit Card and Debit Card for the same at the time of delivery as the Wishmaster will bring the Point of Sale (POS) machine along with him at the time of delivery.
{{In case replacement possible only}}
I would like to inform you that the seller is not able to provide any exchange for the product.
However, the seller can provide replacement only in case if the product is damaged, defective, or item not as described.
As the product comes under 10 days replacement policy, the seller can only provide replacement for the same..
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