Notes

1 delivery confirmation.....

Hi Syed,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '8801475511' and '9880129071' to talk to you about your concern but could not reach you.

We understand your concern about the delivery of your 'JBL Go PLUS Portable Bluetooth Speaker' with the order ID: OD116664160686517000.

We would like to let you know that the courier service provider has confirmed that the shipment of was delivered to you on October 11, 2019.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time. We always strive to provide excellent service and hope that we were able to help you with your issue today.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Have a nice day!

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

tagging.... customer want to reason for repromise....


2... invoice

Hi,

Thanks for writing in.

We understand that you want an invoice copy of your order ''.

Happy to help!

We'd like to let you know that a copy of the invoice provided by the seller for your '' has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


Thanks for choosing Flipkart.

3... refund initiation

Hi Jyothi,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern that you want to exchange your product 'Pannkh Women Ethnic Jacket, Kurta and Palazzo/Trouser Set' with the order ID: OD116688527056438000.

We are sorry to let you know that the seller will unable to help you out as pickup of your product has already been done.

Also, the seller has refunded Rs. 890/- for your order to your 'Debit Card' on October 11, 2019. This will be credited to your account by October 18, 2019, as per standard banking procedures. If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

However, the seller has also refunded Rs. 382/- for your product 'GMI Casual 3/4 Sleeve Solid Women Light Green Top' to your 'Debit Card' on October 10, 2019. This will be credited to your account by October 17, 2019, as per standard banking procedures.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

Tagging -- refund status -internal

4... customer rejection

Hi Anshu,

Thanks for your valuable time over the call.

We understand your concern about the cancellation of your product 'WolTop Extra Large PVC Wallpaper Sticker' with the order Id: OD116696917401860000.

We are sorry for the trouble and this is not something we would want our valuable customer to go through.

We looked and found that your order has been cancelled by the seller as rejected by you.

However, as per our telephonic confirmation, you confirmed that the wishmaster did not contact you for the delivery of your product.

We have shared your feedback with the seller and courier partner so that they can avoid this type of instances in future.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


5.. product specification

Hi Keerthana,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern that you want to know about the specification of your 'Maybelline New York Fit Me Matte Plus Poreless Liquid Foundation' with the order ID: OD116663123802857000.

We would like to let you know that there is 1 Foundation in the package of your order.

If you have received a damaged or defective product or if it is not as described, you can get back to us we will really help you out.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

6..... rto

Hi Smritidipa,

Thanks for writing in.

We understand your concern about the refund of your order 'OD116658816175623000' for 'Me Craft Regular Fit Women Black Trousers'.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has initiated the cancellation of your order as requested by you with the reason 'Purchased Mistake'.

A refund of ₹ Rs. 274/- will be initiated by October 15, 2019. This is the time required for the courier service provider to confirm the cancellation.

Once that is done, it will be credited to your 'Flipkart Pay Later' monthly credit within 02 hours.

To track the status of your return request, visit the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your understanding.