Notes

NOT ELIGIBLE
Hi ____________,

Thanks for your valuable time over the call.

As per our telephonic conversation, we're sorry to hear that you're facing issues with your '____________'.

Since the product was delivered to you on -_____________, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfil your request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the authorised service centre:
____________

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

REPLACE EXPECT
Hi _________,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product '-____________'. We are sorry for the trouble you had to go through.

The seller has arranged a replacement for the product and it'll reach you by ____________. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

WAIT REFUND

Hi Abhishek,

Thanks for your valuable time over the call.

As per our telephonic conversation, we hear that you are facing an issue for the product 'jk int Ak 47 Bb Toy Gun with Extra 52 Normal Bullets (24-inch)'.

We are sorry for the trouble you had to go through.

As specified by you, a return request has been created for the order and a refund of Rs. 1464/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by August 05, 2019 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

REFUND IN PHONEPE

We'd like to let you know that the seller has refunded Rs. 1544/- to your PhonePe wallet on August 03, 2019. This will be credited to your account by August 06, 2019.

If you do not receive the refund by this time, you can contact your Phonepe customer care using the refund reference number P1908030403326301604705.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Have a nice day!

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

UNABLE TO DOWNLOAD INVOICE
Hi ___________,

We'd like to let you know that we tried to get in touch with you on We'd like to let you know that we tried to get in touch with you on '___________' to talk to you about your concern but could not reach you.

We understand that you want an invoice for your product '____________' with the order ID '__________'.

We would like to let you know that due to some technical error the seller is unable to provide you an invoice for your product at this moment.

Please be assured that we'll look into this and get back to you within 48 hours.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN

2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’ The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

VOULUME
Hi ,

Thanks for writing in.

We understand that you want call back from our side.

We're sorry that we have not been able to call you due to high contact volumes we’re experiencing, at the moment.

Since we didn’t want to keep you waiting, we’re responding through this email.

You can reply to the same mail with your query within 72 hours and we’ll definitely help you out. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

We would like to thank you for understanding.

Thanks for choosing Flipkart