Notes

CSAT

I hope I was able to help you with your concern today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

RR

I hope I was able to help you with your concern today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


Feedback Apology

It was nice chatting with you today.

You have been such an awesome and understanding customer.

As you are one of our valued customers, your satisfaction is one of our primary concern.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

My pleasure to assist you.

I will surely help you with the resolution.

I hope you understand.

I need your kind understanding in this regard.

Thanks for your kind understanding in this regard.

No need to worry, I will check and help you with this.Please be assured, feedback will be shared so that this won't happen again.

I do understand that. This is not something we want you to face.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

Please be assured, feedback will be shared with the seller so that it would not happen again in future.

Be assured, your issue will be resolved by July 09, 2019.

Be assured, your order will be delivered on or before by July 11, 2019.

I request you to kindly wait till the time frame and be assured, the team will do their best to provide you the best possible resolution.

Assuring you the best of our services and co-operate at all the times to come.

I am only able to escalate your case to the team to ensure that you will get the best possible resolution regarding the same.

It is the team which will check this further and update you regarding the same.

I assure you that feedback will be shared with the courier partner and they'll do their best to make sure that you don't experience this again.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

I've noted this down and will make sure appropriate feedback is shared with courier partner so that you do not experience this next time around.


STATUS CHECK*************
I understand your concern regarding the delivery of your product.

I would like to inform you that the Wishmaster is on the way to deliver the product.

I would like to let you know that the product has been shipped by the seller.

I would like to inform you that the product has been packed by the seller.

I would like to inform you that the order is being processed by the seller.

Promise date of your product is October 25, 2019.

The product should reach you by October 10, 2019.

Rest assured, the product should be delivered to you by October 11, 2019.

******DELAY IN DELIVERY*****
I am sorry to know that your product has been delayed.


I am sorry to hear that there was a delay in delivery due to an unexpected problem encountered by the courier service partner.

Wishmaster try to deliver your product on October 09, 2019, but couldn't do so due to unforeseen issues.

Please do not worry, I am escalating your case to the team.


I want to inform you that the case has already been escalated to the team.

Please share your alternate contact number.

.
The concern team will contact you with a resolution on or before October 16, 2019.

Do not worry, October 16, 2019 is the maximum date for the resolution of your issue. You may get the resolution before this date as well.

October 18, 2019 is the maximum date for the delivery of your product. You may get the delivery before this date as well.
Susanta, as per the update provided by the seller, they are dealing with high volumes of orders due the sales period, it is taking them a bit longer to get the products delivered than expected.

The team will get back to you with an update by October 04, 2019.