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(if the cx provided you the order number but there are several items)
Hi! I am glad to assist you with ------ I will do my best to help you aout. I n order to acces on your account, would you please be so kind and provide me the name of the item yaht is ---------?
Hi there! I understand how important is this order for you since (reason) however, I will do my best to help you out with this. Let me check what can I do in order to resolve it. Would you please provide me the order number?
(if question is not clear)
Hello, I will do my best to help you out with your inquiry, would you be so kind and tell me more about it?
Opening order ot recieve:
Hi, I totally understand how important is this order for you and I apologize to know that you did not receive your order yet, let me check what can I do to make it better. Would you please be so kind and privide me your order number?
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