Notes

Goliyan

I have checked your account and order history and I am really fortunate that I am chatting with you.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

I am sorry for the unpleasant experience you had to go through.

I am sorry to let you know that there has been an unexpected delay in having your order delivered. This isn't something we would want you to go through.

Thank you very much for being such a valuable part of Flipkart Family! Please feel free to get back to us, if in case you have any queries. we'll be glad to assist you further. We are glad to have you as our valuable and loyal customer.

I ensure you that feedback will be shared to our seller and our team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.

I would like to thank you for your understanding. Thanks for your kind understanding in this regard.

Trust me, you are a valuable customer to us, we never would like to lose your hope.

I will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.

I completely understand your disappointment, we don't want our valued customer to face such issues. Your valuable feedback has been shared with our team and they will look into it and reduce such instances in the future.

Please be assured that I will share your feedback with our team and management to minimize such instances in the future.

Trust me if there is an option with me, I could have definitely helped you out.

I've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

Trust me if there was an option with me, I would have taken the ownership and have processed your request as per your requirement.

Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I understand that your concern is genuine, if I would be at your place then I would have also reacted the same but I request you to please have faith in us.

I see that you have been one of our valued customers and am really sorry for the trouble you had to go through.

Feedback from customers are taken seriously and have been instrumental to our success. Please be assured that we will certainly consider your feedback and look into the feasibility of implementing the same.

Since you are a valuable customer to us, we can not make you happy by delivering a fake statement or promises.

I would like to assure you that appropriate feedback will be shared with the seller so you don't experience this next time.

I understand that you were looking forward to getting your product and have shared feedback with the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again. As you are one of our valued customer, your satisfaction is one of our