Notes

apology lines

Not to worry, I will go forward and escalate your issue so that the order reaches you at the earliest.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

As I can see the replacement product "Cox Swain Rock-White Sneakers For Men" has been shipped by the seller and should be delivered by May 15, 2019.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.


We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I request your kind understanding and patience in this regard, the team is working on your issue and will get back to you with a resolution as soon as possible.

I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.

Please be assured, the team is looking into this issue and I will make sure that your remarks are passed to our team so that they will provide you a resolution as soon as possible.

Please do not worry, the above mentioned date is just a maximum time frame to resolve your issue.

nice lines
I am sorry as I am unable to share you the exact time frame, however, the Wishmaster will try his best to deliver your product as soon as possible as we do not want you to face this issue again.

We understand how you feel, we are very sorry. We are going to take care of this for you right now.

We’re deeply sorry about *Issue*. Let me speak with my supervisor to see how we can correct this for you.
I deeply apologize to you for this.
I deeply apologize. I am forwarding this issue to the team for the same.
I'm really sorry your experience was not what you expected.
If I were in your situation, I would feel the same.

I am very sorry for what happened. It was unacceptable and will never happen again.

Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and we regret that your product slipped past our quality measures.

We’re very sorry to hear that you had a bad experience.
“You’re absolutely correct, Sir/Madam”
I appreciate you bringing this to our attention, so that we can deal with this immediately.

“We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our managerial team”.
Your satisfaction means everything to us.
Please be assured that this type of situation will never happen again.

I would like to thank you for bringing this to our attention. It will help us improve our operations and services.

Please be assured that this type of situation will never happen again. We have put new procedures in place as of today, that will ensure that any customer who wants to speak with someone more senior, for any reason, will be transferred immediately.

It's very important to us that our customers have access to anyone within the company, all the way up to senior management.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

Toffees
As I am escalating your issue to the team, I request you to please share your alternate contact number.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble. We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.

Please be assured that we'll remain committed to providing you the best shopping experience.

The Wishmaster might call you in case if they're unable to locate your address or to confirm your availability.


Trust me, if there is an option with me, I could have definitely helped you out as you are one of the valuable customers for us.

sharan
I can completely understand that it has been very annoying for you that is the reason that I am sharing very strong feedback with the seller as it is adversely affecting our shoppers like you.

Your smile matters a lot to us and we will not let you face any trouble with our services.

I have a good news, that might cheer you up.

I can understand that you are very disappointed, please do not get dishearten, Ashok, we will make sure that it will not happen again.

May I know the exact difference between the product you ordered and the product you received?
However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.

Believe me we will do our level best to make you happy at any cost and never let you disappoint with our services again.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.

I'll definitely share the feedback with the courier service provider, so that they can work on it.

I'll definitely share the feedback with the seller, so that they can work on it.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customers for us.

We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.
I want to assure you that additional measures are put in place so this does not happen again.

navu
We need your kind understanding in this regard.

We do not want our valuable customer to face such kind of issue.

I can share your feedback with our specialist.

It is the time required to our dedicated team to work closely with your issue.

Please be assured that your issue will get resolved within this time period.

For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get the benefit.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I certainly understand that this delay has caused a loss of excitement to receive this product.

We'll definitely try to improve our overall services further.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

I should be the one, saying thank you. You have been an awesome and understanding customer.

I should be the one, saying thank you. You have been an awesome customer.

Please do trust you won't get disappointed anymore.

I'd request you to have a faith on us.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.
We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries, the same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

It was a nice chatting with you today!
You will not face any such issues.

It was nice talking to you.

feedback
Please not to worry, I will surely share your feedback with the seller so that you do not have to face this issue next time.

I am sorry to hear that you want to cancel your order as we do not want to loose our valuable customer.

I completely understand that it has been inconvenient for you.

However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.

I completely understand your disappointment, we don't want our valued customer to face such issues.

We will take it as a feedback and make sure with them that it will never repeat again with you in future shopping.
I do wish I could help you.


We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
This is an unacceptable instance which took place.
We do fail sometimes in making a perfect experience for the customers.
Extremely sorry for the trouble caused once again.


Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


We'll let our specialists know about it so that you can experience the change soon while shopping with us.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

I wish I could process this request however we are unable to do at this point of time.
  
Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customer for us.

We are sorry as we do not want our valuable customer has to face this experience for getting different items, while delivery.

Your kind understanding in this regard will be greatly appreciated.