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Thanks for your valuable time over the call.
We understand your concern that you want to return your order 'OD115830326428449000' for 'SHIPKART NEW MI BAND M3 GREEN COLOR LED WATCH FOR BOYS AND GIRLS MI M3 GREEN Digital Watch - For Couple'.
We are sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We'd like to let you know that successful pick-up of the product is subject to the following conditions being met:
1. Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)
2. The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes
As per our telephonic conversation you have confirmed us that you did not have any packaging, tags and brand box of the product. So, the Wishmaster is not able to pick your product and the seller has cancelled the return request for your order.
However, the good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
Please be assured that our concern team is working with the seller to get the details of authorised service centre and will get back to you with an update by July 06, 2019.
In case there’s anything else we can help you with, please feel free to write back to us and we'll surely assist you.
Hope this helps.
Thanks for choosing Flipkart.
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