Notes

Do not worry, I'll take this up personally with the courier service provider and make sure they take utmost care to ensure this does not happen again.

I would like to thank you for your understanding.

I hope you are doing good.

I am sorry for the unpleasant experience.

I request your patience in this regards.

Your patience will be highly appreciated in this regards.

I certainly understand your concern.

I will surely help you with your request.

I need your understanding in this regards.

Thanks so much for that.

I’ll make sure it’s passed on to our team.

I do understand your concern. I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

The estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution date.
The date provided is the maximum resolution deadline and you can expect much speedy resolution.

Not to worry, we are already working on this issue and will get resolved by the "end of the day".

In case of any issue, please get back to us.

I am always here to help you.

Your satisfaction means everything to us.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

We are doing every effort to make your shopping experience a delightful one.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

This is not something that I want you to go through.

You can be sure that we'll take definite steps to set this right.

Do not worry, I will definitely share the feedback to the team.

I wish I could help but it is not in my hand.

I am sorry that it is taking time.
I can share your feedback with our specialist.

Please be assured that your issue will get resolved within this time period.

For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get the benefit.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I certainly understand that this delay has caused a loss of excitement to receive this product.

We'll definitely try to improve our overall services further.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

I should be the one, saying thank you. You have been an awesome customer.

Please do trust you won't get disappointed anymore.

I'd request you to have a faith on us.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.

We will not close your issue until you will get the resolution.

Please treat this as an exceptional case and give the seller one more chance to set this right.

No worries. The same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.

Trust me, you will not face any such issues in future.

Trust me, if there was an option, I would definitely take any steps according to your requirements.

Could you please be specific about the issue you are facing so that I can help you in a better way.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.
We are pleased to inform you that

We are glad to inform you that

Helping our customer is a priority for us and would never like you to feel this way about our service.

I appreciate your kind understanding and cooperation in this regard.

That’s certainly not the kind of shopping experience we wish to provide you.

I understand that you are concerned about the delivery of the product. We are sorry for the trouble this has been caused you.

Definitely, I will make sure that I assist you in the best possible way.

You are absolutely correct.

Thanks, it is great that you alerted us to this.

I’m sorry you are having this problem. Let’s see if there is anything we can do to help you in this situation.

I would feel the same in your situation, but we will try to sort this out.