Notes

Regularly used
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Apologies for taking longer than usual in replying.
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Thank you for being a valuable Flipkart Plus member.
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Are we connected?
Please confirm are we still connected?
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customer did not reply within the given time frame, hence tagged here and closed the chat.
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May I have the exact name of the product we are talking about?
May I have the order number so that I could assist you in a better way?
May I know what exact issue are you facing? So that I can assist you better.
Please elaborate your exact concern so that I could assist you in a better way.
Just to confirm that we are talking about the product "''.
Are you referring this product ''''?
Please confirm the product name mentioned above if we are talking about.
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Thank you for your kind understanding. Your kind understanding and cooperation will be much appreciated in this regard.
Thanks for your understanding and cooperation.
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since I have tried my level best, still I couldn't help you resolve the issue. We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

I hope I was able to help you with your concern today.
I hope I've provided you the details you were looking for.

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Your feedback is really valuable to us and will help us enhance your experience.
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The team is working closely with the courier service providers to get this sorted and the team will get back to you by October --, 2019
I would like to let you know that our team is already working on your concern and you will get a resolution by October --, 2019.
Not to worry, this is the maximum timeline which we have shared with you. It will be resolved as soon as possible.
I would like to let you know that your case is already with our team and team will get back to you with a resolution by October --, 2019.
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I would like to let you know that I will escalate your case with our team and team will be investigating for the same.
You need not worry, your issue has been noted by us and is seriously being looked into to seek the resolution for you as soon as possible within the maximum time frame of October **, 2019.
You need not worry, your issue has been noted by us and is seriously being looked into to seek the resolution for you as soon as possible within the maximum time frame of 24 to 48 hours.
I would like to let you know that I have already assigned your case to the team and the team will get back to you with a resolution by October --, 2019.
Could you please share the alternate contact number, in case your primary contact number is not reachable the team will contact you on your alternate contact number.
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Since the item is currently marked as 'Out for Delivery', we need to wait for the status to be updated to 'Delivered' before we accept your return request. This should not take more than 24 hours.
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I am sorry for the typo error.
Please ignore the above the statement.
I am sorry for the miss communication.
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Please confirm the below details:
Account holder’s name -
Account number -
Bank name -
Branch -
IFSC code -
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Customer promise date(CPD) is already breached but the order has not yet been delivered to the customer, hence assigning the case here. Alternate number:
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customer wants to know the status of the order, promise date shared with the customer. Hence tagged here.
Customer asked about ''Priority delivery request'', checked the system and informed accordingly.