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Thanks for your valuable time over the call and being a Flipkart Plus member.
We understand your concern that you are facing an issue with your 'boAt BassHeads 220 Super Extra Bass Wired Headset with Mic'.
We are sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through.
Since the product was delivered to you on July 03, 2019, it has crossed the seller's 10 days replacement policy period. Due to this, the seller will not be able to fulfil your replacement request.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this has been attached with this email. This can be used to avail services at the brand's authorised service centre within the warranty period.
Here are the details of authorised service center:
http://www.boat-lifestyle.com/support.html
Timing: Monday to Saturday 12:00pm to 6:00pm
Phone: +912230147239
Email: [email protected]
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
In case there’s anything else we can help you with, please feel free to write to us and we'll help you out.
Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre. You can also call our toll-free number 1800 208 9898.
We would like to thank you for your understanding and continued trust on Flipkart.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
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