Notes

I hope, I was able to help you today.
Survey Script for Unresolved/WFIU/Assigned:
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.

Survey Script for Solved Cases:
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.

OPENING
Hi, my name is Narendra and I'll be helping you with your request.
Hi, my name is Narendra and I'll be assisting you today.
Hi, this is Narendra and I am here to assist you today.
Please give me a moment to look at the previous chats, so that I can understand your query.
I am unable to understand your previous chats, please elaborate your query.
Please proceed with your query.
Thanks for being a valuable Flipkart Plus member
HOLD
Please give me a minute or two while I check the details.
Sorry it is taking bit longer. Please bear with me for one or two minutes.
Sorry for the delay in response.
Thanks for waiting.
Thanks for being patient.
I would like to let you know that your case is already escalated with the team, they are working on that.
STATUS CHECK
You can track the status of your order by subscribing here: https://dl.flipkart.com/dl/account/orders
Once your product is out for delivery, you will receive an SMS with the Wishmaster details.
You can use the same to contact the Wishmaster.
While we understand you’re keen on receiving your order, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product.
Based on that, a definite date for the delivery of your order is given to you by the seller.
I see that the Wishmaster has tried to deliver the product today, but unable to deliver due to some unforeseen reason.
Please do not worry, I'll update the request to the service provider for this.
Please share your alternate contact number with me to update with the request, so that we can reach to you, if any case the primary contact number will be unable to reach.
Please be assured that we are looking into this issue and we will get back to you with a resolution by MMM DD, YYYY.
As per your request, the seller has cancelled this product in your order. Please do not accept if delivery is attempted.
I would like to let you know that Wishmaster has tried to deliver the product on October 07, 2019, but due to some unforeseen issue, unable to do so.
I would like to let you know that your case is already escalated with the team, they are working on that. They will get back to you with a resolution by October
Would you like to share your alternate number?
Deluvery related
While we understand you’re keen on receiving your order, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product.
Wishmaster tried to delivery your product but could not deliver because it it was rejected at the time of delivery.
I request you to visit the above link to get a service center details near by you.
I would like to let you know that seller has been refunded of Rs. 284/- for your product "" on October 03, 2019 and it will be credited to your Debit Card account by
I would like to let you know that seller will initiate refund, once the product reached to the seller and the last day to reach the product to the seller is October 21, 2019. After processing of refund, you will get your refund in your account within 8 business days.

Just to confirm, we are discussing about the product "Rosra Collection-11 Analog Watch - For Men" ?
I’m sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart. Hope you understand.


I would like to let you know that "Flipkart Pay Later" option is currently available for select customers and the eligibility for this is decided by the respective sellers or financing partner. We’re currently working with them to expand this offering to more customers over time.


I would like to inform you, your case is already escalated to the team and they are working on it. They will get back to you with a resolution by August 23, 2019

I see that you have not chosen any order or product and initiated the chat. Please share the order ID, so that I can check the details for you.

Cashless credit EMI
There is no minimum order value to avail Cardless Credit. However to avail the EMI option, the minimum cart value should be Rs. 5000 and maximum of Rs.60000.
I am sorry that the Cardless Credit option is temporarily unavailable for select users on Flipkart. This is because some changes are being made to enhance this payment mode offered by the current financing partner. I'll let you know once this payment mode is available again for purchases on Flipkart. Not to worry, you can choose from a host of other payment modes available to buy your favourite products on Flipkart.

Goli to the customer:
Do not worry, I'll take this up personally with the courier service provider and make sure they take utmost care to ensure this does not happen again.

I would like to thank you for your understanding.

I hope you are doing good.

I am sorry for the unpleasant experience.

I request your patience in this regards.

Your patience will be highly appreciated in this regards.

I certainly understand your concern.

I will surely help you with your request.

I need your understanding in this regards.

Thanks so much for that.

I’ll make sure it’s passed on to our team.

I do understand your concern. I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

The estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution date.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

Not to worry, we are already working on this issue and will get resolved by the "end of the day".

In case of any issue, please get back to us.

I am always here to help you.

Your satisfaction means everything to us.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

We are doing every effort to make your shopping experience a delightful one.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

This is not something that I want you to go through.

You can be sure that we'll take definite steps to set this right.

Do not worry, I will definitely share the feedback to the team.

I wish I could help but it is not in my hand.

I am sorry to hear that you have received a wrong product. Can you please confirm if your issue is related to returning this product?



PLUS MEMBERSHIP.
You can become a Flipkart Plus member and enjoy the benefits once you earn 300 SuperCoins within a year through your purchases. After this, you will receive an invite to the program and you will need to activate the Flipkart Plus membership within 30 days of receiving it. With every order worth Rs. 100 you gain 2 SuperCoins. Each additional purchase in the same order in multiples of Rs. 100 gives you 2 additional SuperCoins. You can earn upto a maximum of 50 SuperCoins in a single order.
However, SuperCoins can be earned only twice a month for travel-related purchases. To know more about SuperCoins related earnings for transactions done at other Super Partners, please visit the 'SuperCoin Zone' of your Flipkart account.
Please note that you can become a Flipkart Plus member even if these 300 SuperCoins have been used.
For more details on this program, please visit the Flipkart Plus page on our website or app.

REDEEM OF COIN.
I would like to let you know that ‘SuperCoins Price’ is member-only benefit under Flipkart Plus Program where Plus members can use the SuperCoins credited to purchase select products sold on Flipkart at a ‘SuperCoins Price’.
SuperCoins Price is a predetermined price by sellers and each coin value is considered as Re.1



I see that the product was delivered to you on July 15, 2019 and since it has crossed the seller's 10 day replacement days return policy period, the seller will not be able to fulfill your replacement request




Return probing:
I would like to let you know that you have received the same product as per the product page
Not to worry, please help me with few information so that the seller can provide you the return for the product.
May I know the reason for return of the product?
Would You like to share that the order is over size or small size.
Would you like me to request your return to the seller on behalf of you.
May I know, pick up address is same as delivery address?
Would you confirm +919744297708 is your primary number?
So, I'd request you to keep the product ready with all the accessories, price tag, labels, if any in the original product box to avoid any delay during the pickup.
I would like to let you know that seller can exchange as well as refund.
What would you like?



COD to Phonepe.
Once, the product is out for delivery, you will get an SMS with link for mode of apyment change, choose the correct mode and you can pay with your PhonePe wallet

Bulk order cancel.
I’m sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart. Hope you understand.



Extended waranty
The Flipkart Protect Extended Warranty Plan is an integrated service support that is provided by Jeeves Consumer Services, Flipkart’s logistic partner. As part of the plan, you get an additional warranty of upto 2 years on your product after the brand warranty has expired.
The Flipkart Protect Damage Protection Plan is an integrated service support that is provided by Jeeves Consumer Services, Flipkart’s logistic partner. This warranty is valid for a year and you can claim it if your phone stops working due to an accidental damage or a liquid spill


Axis bank flipkart
Visit the Flipkart Home Page and Click on 'Apply Now' on the banner
Go to the Flipkart Axis Bank Credit Card section under 'My Account'
Alternatively, you can apply for the card through Axis Bank's channels such as
By visiting any of their branches
Tablet sourcing (you can contact the bank to opt for this option )
Axis Bank mobile banking app, etc.

Differed cashback
If you do an online transaction of Rs 2000 or more on multiple online merchants then he will be eligible for earning 5% cashback upto Rs 500 basis the highest transaction amount.
Cashback point shall be posted to your Debit Card linked account after 90 days from the month of transaction. You will need to redeem these Cashback points by logging into NetBanking or calling PhoneBanking and request for redemption of the Cashback points.
48 hours post request for redemption of Cashback points, the equivalent amount shall be credited to the your primary account Linked to the Debit Card only.
Promotional Cashback points earned will be valid for redemption for 12 months, post which the same will expire.




Educate customers about the benefits of the program such as
Free shipping on selected products
Faster delivery in Metro and Tier 1 cities
Early access to sales (a few hours early). On Selected sales and products and this will be called out on intrigue and banners
Reward benefits from select 3rd party partners
For more details on the benefits and rewards, request customers to visit the ‘Flipkart Plus Zone‘


delay in delivery
I am sorry to let you know that your order "" is delay due to unforeseen issue.
Not to worry, I am escalating your issue to the team.
Would you like to share your alternate number?
I would like to let you know that your case is escalated with the team, they will get back to you with a resolution by October
We'll have the seller add Rs. 100/- to the Gift Card section of your Flipkart account within 24 hours of delivery. You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.



Wishmaster.
I am sorry to say that we do not have Wishmaster number at the moment, once product is out for delivery, you will get an SMS with Wishmaster details.



Debit Card EMI..
Debit Card EMI/Pre-approved EMI and No cost EMI on Debit Cards are offered by HDFC/AXIS/ICICI/SBI banks.
Debit EMI option is applicable only on selected sellers and products.
Interest rate and tenure differs from bank to bank.
You can buy only one product at a time, however, the number of units for a single product may vary based on banks.
There are no processing fee or additional charges.
You need NOT to pay any down payment amount to avail this offer.
EMI plans cannot be changed once an order is placed.
The minimum transaction amount to avail this offer differs from bank to bank.
The maximum transaction amount to avail this offer will vary for each user depending on credit availability.
If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'.
There is no need to have a balance equivalent to product value at the time of order placement.

Price Drop
I am sorry to hear that you could not get the best deal for the item {product_name} at the time of your purchase.

I'd like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.

For other exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.




I would like to let you know that once the order is out for delivery, you will get an SMS with Wishmaster contact details.

I would like to let you know that seller has refunded Rs. 304/- on October 10, 2019 and it should have credited to your Flipkart Credit account by now.

I would like to let you know that your case is escalated with the team, they will get back to you with a resolution by October 15, 2019.