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Thanks for your valuable time over the call.
As per our telephonic conversation, we understand your concern that you want to know about the delivery of your order 'xxxxxxxxxxxxxxxxxx' for 'xxxxxxxxxxxxxxxxx'.
We are sorry to know that your order did not reach you by the date you had expected.
We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.
Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order reaches you on or before the order delivery promised date.
We're writing to let you know that the courier service provider has confirmed that the shipment of your product was delivered to you on xxxxxxxxxxxx. Your satisfaction matters a lot to us and we will never want you to face such kind of issues with our services.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.
Hope to serve you better in the future.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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