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Not to worry! I will go ahead and share your issue with the seller.
Please confirm shall I forward your return request to the seller.
Please share an alternate contact number.
Give me a minute while I am forwarding the issue to the seller.
As I shared the issue with the seller, the seller happy to help you with the replacement.
Before I forward your request, I need few confirmations from your end so that I can share the information with the seller.
1) Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?
2) Please confirm whether you have brand box and MRP tag which you have received along with the product?
3) Also confirm whether the pickup address will be same as delivery one.
4) Your primary number '*******' is correct or not.
5) Would you wish to update an alternate number?
Please give me a minute or two while I forward your replacement request to the seller.
I would like to let you know that the seller has to raise a return request for the product, the pick up is scheduled to take place on or before October 08, 2019.
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