Notes

Pending SuperCoins 🌝🌝(Multiple Orders)

I would like to confirm that the Supercoins will credit to your account after the completion of the return policy of the last product.

Since the product 'XXX' was delivered to you on XXX so it has not completed the XX days XX policy.

We request you to kindly wait for return policy to be completed. After that, the Supercoins (7 Supercoins ) for the whole order will be credited to your account.

SINGLE PRODUCTS:

I would like to let you know that the your Supercoins for the product is under pending state.

Once, the product return period will be over the Supercoins will be credited to your account.



Invoice Request:📄📄

I understand that you want to get the invoice of this 'Redmi 7A (Matte Blue, 16 GB)'. Am I correct?



I am happy to inform you that the seller has been sent the invoice of the product on your email ID.

I've requested the seller to send a copy of the invoice of the product 'XXX' and it has been sent to your registered email address 'XXX'.

I request you to please kindly check the invoice in the inbox.

However, if not found in the inbox, I request you to please kindly check the same in the spam folder.





REFUND

The refund of Rs. /- for your order of '''' has been credited to your bank account number ending with ""on March , 2019 and it should reflect in your bank account by March , 2019. The reference number for this refund is .


The refund of Rs. /- for your order of '''' will be credited to your {bank account/credit card/PhonePe wallet} within the next {TAT} as per standard banking procedures.


In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.


I'm sorry to hear that. The refund for your order was done on {date}. Since it hasn't been credited yet, I would request you to get in touch with your bank with this refund reference number to track your refund status {ARN}

The seller will add Rs. {refund_order_amount} to the Gift Card section of your Flipkart account. Thank you for your patience. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

You can check the balance and validity of your Gift Cards here: https://dl.flipkart.com/dl/account/wallet?cmpid=chat_promo_wal

I would request you to please contact with your bank, if you didn't get.


Once the refund is credited, you will receive a refund reference number through an email and SMS.


To make sure that the seller can refund this amount to your bank account, please share these details:
1. Account holder's name
2. Bank name and Branch
3. Account number
4. IFSC code.
The seller will ensure that the refund is credited to your account within the next {TAT} as per standard banking procedures.


Could you confirm the below details: Account holder’s name Account number Bank name Branch

Thank you for sharing the details. You would have received an SMS with the bank details and a One Time Password.

If the bank details in the SMS match the information provided by you, please share the OTP so I can update these details for your refund.

If you do not receive the refund, you can contact your bank's customer care using the number mentioned on the back of your card.





PLEASING

I completely understand your situation that..,.”. I will try to provide you the best possible solution.

• “I would feel the same in your situation, but we will try to sort this out…”

• “I’m sorry you are having this problem. Let’s see if there is anything we can do to help you in this situation.”

• Thanks, it is great that you alerted us to this.”

• “You are absolutely correct. Let’s look into this.”

• “Definitely, I will make sure that I assist you in the best possible way.”

• I understand that you are concerned about the delivery of the product “(Product Name)”. We are sorry for the trouble this has been caused you

• That’s certainly not the kind of shopping experience we wish to provide you.

• I appreciate your kind understanding and cooperation in this regard.

• Helping our customer is a priority for us and would never like you to feel this way about our service. ( In case, where in Customer has a complaint)

• We are glad to inform you that ……

• We are pleased to inform you that……






😩😧 NOT ELIGIBLE 😕😢

PRODUCT UNDER WARRANTY 😇😁

Sorry to hear that you're facing issues with your 'XXXX'.

I see that the product was delivered to you on XXXX and since it has crossed the seller's 10 days XXXX policy period, the seller will not be able to fulfill the return request.

But the good news is that the product is covered under the manufacturer's warranty.

You can get in touch with the authorised service centre and they'll be able to help you out in case of any product related issues.

Here are the details of the service centre:

The invoice of the product can be used as a warranty card to avail the warranty of the product.

Just to remind you, the brand can charge you in case of the liquid or physical damage.

In case the brand did not help you, you can get back to us and we will surely help you out.

cx is facing an issue with the product...
so informed about the policy...
hence tagged here as per the VOC...
Not eligible case...