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1) Thank you for contacting W's a pleasure assist you today.
I am terribly sorry to know the issues with your order. As a customer myself, I completely understand how frustrating this situation must be, that is not really what we want our valued customers like you to experience, please do not worry I will assist you with this today, we will work diligently to prevent this kind of issues.

2) I’ve researched your order and it was ordered from one of our Marketplace sellers, [***INSERT SELLER NAME***].

So In order to receive the best assistance regarding your issue, I will escalate this with the marketplace seller.
You should receive a response via email within 24 hours.

3)If you don't receive your refund please don't hesitate to contact us again and we will do all in our hands in order to resolve your issue

If the marketplace won't contact you please don't hesitate to contact us again and we will do all in our hands in order to resolve your issue.

4) I will escalate this with our customer resolution team experts, they will contact you in 24 hours and give you the best resolution. If you want to receive further assistance i kindly recommend you contact us via chat here: : 1 (800) 925-6278 and we will transfer you with our customer resolution team as soon as possible

5) To compensate this order for the missing package, I could offer you a replacement but, I can see that the item is currently out of stock so the replacement is not available at the moment. I want to suggest you to wait a few days in order to see the item get back in stock and process the replacement, the next option is that I can process you a full refund for the items if that works for you. Please let me know what would you like so I can process it.

6) In closing, if you are selected to receive an email survey, the last set of questions will be in regards to your interaction with me. I would greatly appreciate your feedback in regards to my level of customer service. Could you please be so kind to take the survey regarding my service?

7) I’ve completed the cancellation request. As a reminder, if the cancellation request is successful you’ll receive an email confirming your item has been cancelled. This typically happens within 48 hours. You may also check the status of your cancellation request in Your Account.
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Regards; Team

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