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Hi Vinod,
Thank you for writing in and for being a valuable member of Flipkart Plus.
We understand that your experience with the seller has been an unpleasant one for the product 'Redmi Note 7S (Sapphire Blue, 64 GB)'.
We are sorry for the trouble you had to go through and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We've spoken to the seller and they're looking into this and they'll take utmost care to ensure this does not happen again.
Also, we would like to let you know that the seller has arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by November 06, 2019.
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN
For any further query, please get back to us. We'll definitely assist you.
We would like to thank you for your continued support and trust.
A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thank you for choosing Flipkart.
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