Notes

MUDASIR RASHID
Hi, I am Mudasir. How can I help you today?
Firstly, I’d like to thank you for being a Valued and Plus customer and choosing us for your shopping needs.
Thanks for your kind understanding.
Please share the name of the product about which you are concerned.
Please share the order ID.
Just to confirm if you are concerned about 'Duke Striped Men Black Track Pants'.
Not to worry, the issue will be forwarded to the team.
Not to worry, the case will be escalated to the team.
Please share your alternate contact number.
STATUS CHECK
I understand your concern regarding the delivery of your product.
I would like to inform you that the Wishmaster is on the way to deliver the product.
I would like to let you know that the product has been shipped by the seller.
I would like to inform you that the product has been packed by the seller.
I would like to inform you that the order is being processed by the seller.
The product should reach you by October 17, 2019.
Rest assured, the product should be delivered to you by October 11, 2019.
I am glad to inform you that the product should reach you by 7 PM today.
Rest assured, the product must be delivered to you by 7 PM this evening.
Once the product goes out for delivery, you will receive an SMS with details of Wishmaster.
I am sorry to let you know that the product was supposed to be delivered by October 14, 2019, but due to some unexpected problems faced by the courier service partner, the product delivery date has been rescheduled to October 20, 2019.
On checking, the promise date has been revised and the courier partner will ensure that your order is delivered to you by October 23, 2019.
I am sorry that the delivery date has been revised due to an unforeseen issue faced by the seller.
Not to worry, I am going to pass your message regarding the delivery so that the Wishmaster may give some extra effort to deliver the product.
Sorry about the delay. The courier service provider has assured us that the order will reach you as mentioned.
PRIORITY
Shilpa, I understand your concern regarding the delivery of your product.
I am sorry to let you know that there is no such an option to reschedule the delivery of the product with any of the sellers at the moment.
Neither, I do have an option to forward the request to the seller or Courier service partner.
Please be informed that the delivery date of any item depends on many factors such as the seller's location, delivery address and the type of product ordered.
Accordingly, a specific date is set for your order to be delivered to you.
Although the sellers love to surprise you with early delivery.
I would like to inform you that the date shared is not the exact date of delivery of the product. It's just a time frame within which the product will be delivered to you.
Rest assured, the team will make every effort to deliver the product to you as soon as possible.
Your feedback has been shared with the team in this regard.
WISHMASTER DETAILS

I am sorry that the logistics team has not updated the details of Wishmaster at the moment.
If the contact number of Wishmaster was available with me, I would have definitely shared with you.
I'm sorry to let you know that due to a technical issue, I am unable to track your order tracking
CREATING RETURN
As per your statement that you have received a damaged product, the seller will be happy to provide you with a replacement of the product.
As per your statement that you have received a duplicate product, I will request the seller to provide you a refund of the product.
Should I forward the request for the refund of the product?
Should I forward the request for the replacement of the product?
Please help me with some details.
Please confirm the details are the same as follows:
Please confirm whether the pick up address is the same as the delivery address.
Please confirm whether the primary contact is the same as the updated one.
Please share your alternate contact number.
Please let me know exactly the problem you are having with the product.
I would like to inform you that a refund request has been forwarded to the seller.
The pickup of the product will be done by October 04, 2019.
Once the product has been picked up, the seller will process the replacement of the product and it will be delivered to you by September 23, 2019.
Once the product has been picked up, the seller will process the request for the refund of the product and the refund will be credited within 7 business days.
Please keep the item along with the original product box, invoice and tags ready as the Wishmaster will not able to complete the Pick up in case any item is missing.
Sorry to let you know that Wishmaster will not be able to complete the pick up if the original product box is missing.
Therefore, you are requested to keep the product ready with all accessories, price tag, tags, if any in the original product box to avoid any delay during picking up.
RETURN PROCEDURE
As I had a check, you have requested for the replacement of the product with the reason 'Missing Product'.
As I had a check, you have requested for the refund of the product with the reason 'Different Brand Received'.
I would like to inform you that in order to address the return process, the case has been escalated to the team.
Please share your alternate contact number.
I would like to let you know that the request for the cancellation of the return has been forwarded to the seller.
I must inform you that the seller has cancelled your return.
The team will get back to you with an update by October 06, 2019.
Rest assured, the team will get back to you with an update by 16 September 2019.inform
I am sorry to you that a replacement order has been canceled by the seller due to an unexpected problem.
I am sorry to let you know that the seller is only able to provide you the replacement of the product at the moment as the product is covered under 10 Days Replacement policy.
May I know the reason for the cancellation of the return of the product?
I would like to let you know that the request for the cancellation of the order has been forwarded to the seller.
Not to worry, it shouldn't take more than 24 hours to get updated.
Once the status is updated, your request for cancellation will be initiated and you will be notified via email and SMS.
I am sorry to let you know that the seller is not able to provide you the replacement of the product at the moment.
It indicates that the seller might be out of stock.
CSAT
I hope I was able to help you with your concern today.
A short survey has been sent to your registered email address to get your feedback on the conversation we had.
I request you rate "YES", if you are happy with the way I had an interaction with you.
You can evaluate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Rating between 1-3 means you are not happy with the way I had an interaction with you.



BULK ORDER CANCELLATION
I’m sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.
This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.
Do not worry, the case will be escalated to the team.
Please share your alternate contact number.
I am sincerely sorry for your resentment in this regard.
Since I had an examination, the request was canceled again so the case should be submitted to the team.
Ask your goods to have a nice understanding in this regard.
I would like to let you know that the case has been escalated to the team.
The team will get back to you with an update by September 16, 2019.
I am sorry to let you know that you can place an order for the same but I cannot assure you whether that will be approved by the seller or not due to high number of demand.
DELAY IN DELIVERY
I'm sorry to hear that there is a delay in delivery due to an unexpected problem encountered by the seller.
I am sorry to hear that there was a delay in delivery due to an unexpected problem encountered by the courier service partner.
Do not worry, the case will be escalated to the team.
Do not worry, the case has already been escalated to the team.
Please share your alternate contact number.
I would like to let you know that the team is working on it and the team will come back to you with an update by October 03, 2019
I would like to let you know that the case has been escalated to the team.
.I would like to let you know that the issue has been already forwarded to the team.
The team will get back to you with an update by October 04, 2019.
We are sorry to hear of a delay in delivery. Our seller will add Rs. 35.0 to the Gift Card section of your Flipkart account within 24 hours of successful delivery.
You can use this amount, within a year, to buy anything from a wide range of vendors on Flipkart.
Rest assured, the team will make every effort to deliver the product to you as soon as possible.
I would like to inform you that the team requested 24-48 hours to post an update.
I request you to wait for 24-48 hours.
Rest assured, the team will get back to you with an update within 24-48 hours.
It is my official postponement that you have to wait 24-48 hours.
I understand the urgency and importance of your product.
I am sorry, we can not commit but courier partner will do their best to deliver the product at the earliest.
Please do not worry the courier service provider will try their best to deliver your product earliest.
We are sincerely sorry for the displeasure caused to you in this regard.
RTO
As I had a check, you have requested for the refund of the product with the reason 'Others'.
I would like to inform you that once the product arrives at the seller's warehouse, the seller will initiate the refund.
Usually, it takes 4 working days to reach the seller's warehouse.
Once it arrives at the seller's warehouse, the seller will initiate the refund and the refund will be credited within 1 business day.
CALL BACK

I do understand that you want a call back from our side.
Prakash, if you want to continue over the chat, it will be a pleasure to help you out.
If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel
Rest assured, you'll receive a call back from us to help you with your query.
Please follow the steps given above to get a call back in your preferred language.
I would like to let you know that the Flipkart Customer Care number is:
1800 208 9898
DEBIT EMI CARD
I would like to inform you that EMI / Direct Debit cards prior to EMI approval are offered by HDFC / AXIS / ICICI / SBI banks.
I would like to inform you that you need to send an SMS "DCEMI" to 57575 to verify eligibility.
You will receive an SMS immediately with an update.
Post which you will get an SMS if you are eligible with the bank name details and if you are not eligible, the same will be communicated.
I also ask you to contact the Bank in this regard.
Debit EMI option is applicable only on selected sellers and products
Interest rate and tenure differs from bank to bank
Customers can buy only one product at a time, however, the number of units for a single product may vary based on banks
There are no processing fee or additional charges
Customers need NOT to pay any down payment amount to avail this offer
EMI plans cannot be changed once an order is placed
The minimum transaction amount to avail this offer differs from bank to bank
The maximum transaction amount to avail this offer will vary for each user depending on credit availability
If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'
There is no need to have a balance equivalent to product value at the time of order placementTheThe The maximum transaction amount for this offer will vary per user depending on the availability of credit.
REFUND
I would like to inform you that the seller has initiated a refund for the product 'Yu Ace (Elektric Blue, 16 GB)' on October 01, 2019.
The refund of Rs.299/- will be credited to the bank by October 15, 2019.
The refund of Rs.423/- should have been credited to the bank by September 30, 2019.
The refund of Rs. 24999/- will be credited to the bank within 8 business days as per standard banking procedures.
Also, the refund is Rs. / - It will be added to the Gift Card section of your Flipkart account by September 19, 2019.
The refund of Rs. 451 / - You should be credited in the gift card section of your Flipkart now.
Once the refund has been added, you will receive a reference number for the refund via email and SMS.
In case of any delays, please contact your bank customer service using the number on the back of the card.
For any question regarding payment, please contact PhonePe.
Write to PhonePe at [email protected]
or call them at 01246789345.
Don't worry, the case will be escalated to the team.
I would like to tell you that the case has been escalated to the team.
The team will get back to you with an update by 02 October 2019.
E-Gift Voucher
I request you to check the balance and validity of your gift cards here:
https://dl.flipkart.com/dl/account/wallet?cmpid=chat_promo_wal
Here's how to add a gift card to Flipkart Wallet and pay for your purchases:
Clickhttps://dl.flipkart.com/dl/account/wallet?cmpid=chat_promo_wal
Click- Click "Add to Gift Card" on the "Gift Card" tab
Click "Confirm" then click "Confirm" will be added Gift card details to your Flipkart Wallet
I would like to let you know that if you like, you can also transfer the Gift Card to your friends or family members' email addresses.
To know more about Gift Cards, please visit:
http://dl.flipkart.com/dl/egv-faq?cmpid=chat_promo_gift
You can combine a maximum of 15 Gift Cards in a single order at the time of checkout.
A Gift Card can even be combined with other prepaid payment modes and is valid for a period of 12 months from the date it is issued.
Please be informed that the Gift card balance cannot be transferred to the bank account and cannot be combined with Cash On Delivery orders.
COIN BALANCE.
I would like to inform you that you can see details of currency balance, validity and currency transactions on the Flipkart Plus page.
Click on the Flipkart logo or visit "SuperCoin Zone" under "My Account" to see balance, transaction history and status of coins.
I would like to tell you that coins will expire in one year (by the end of the month when they were "certified").
GENERAL CANCELLATION
I am sorry to let you know that the seller is unable to cancel the order at the moment as the order has been shipped by the seller.
Don't worry, you can refuse the order when Wishmaster is at your doorstep to deliver the product.
Hence, the order will be cancelled automatically.
CARDLESS CREDIT
Please follow some steps in order to check out the eligibility and availability of an option.
1. Go to "My Account"
scroll down to the end of the page.
2. Visit the "Creditless Credit" option,
Please let me know if the message says "Creditless Credit Powered by Kissht".
I would like to inform you that this payment mode is currently limited only to specific products sold by specific vendors.
Rest assured, we are working to provide this payment mode for a wide range of products.
I would like to let you know that the team is restructuring the option in order to facilitate every valuable customer like you.
I request for your patience in this regard.
PREXO INVALID DENIAL
I would like to let you know that the phone you want to be replaced, the following conditions must be met:
1. Must match the details Brand, model and IMEI system with details provided.
2. The phone must be switched on without being connected to the charger and the battery should not swell.
3. There should be no physical damage to the mobile body including the charging port.
4. The screen should be intact without pixels, dots, lines or static on any part of the screen.
5. Screen lock must not be active (all forms of screen lock must be deactivated; pattern, PIN, password, fingerprint, face recognition, smart lock).
6. In the case of Apple phones, you must unlink / unlock your iCloud account from the phone.
If checks fail, the exchange item will not be eligible for receipt.
You can still get your new product by paying the value of your exchange item by cash at the time of delivery.
Please let me know if Wishmaster refused to deliver the product.
Do not worry, the case will be escalated to the team.
FLIPKART PLUS
I would like to inform you that free shipping is only applicable to selected products and can be displayed on the product page.
I would like to tell you that free shipping only applies to selected products sold by the selected sellers.
GENERAL
I would like to let you know that once the order is processed by the seller, the seller is not able to modify your order.
There is an alternative that you can cancel the order and place a fresh one as per your requirement.
You also cancel your order by clicking here - http://fkrt.it/bqWLi~NN.
Select the item and click on 'Cancel'.
WRONG DELIVERY
I request you to check with below people if they have received the product on your behalf ::
If the product is delivered at home address: I request you to check with relatives/ friends /neighbours/ security/ house-pg owner
If the product is delivered to the office address: I ask you to check with colleagues / reception / security / mail room.
PICKUP ADDRESS CHANGE
I understand that you'd like to get your Home Story 15.6 inch Laptop Backpack to be picked up from a different address.
I'm sorry to let you know that the seller will not be able to change the pickup address at the moment as the request for the refund has been forwarded to the seller.
Not to worry, there is an alternative.
The alternative is that if the request for the cancellation of the return is forwarded to the seller.
It will take 48 hours to get the status updated as cancelled.
Once the status gets updated, you can get back to us. We will definitely assist you with the same.
Should I forward the request for the cancellation of the return to the seller?
Hope you understand.
POS
I would like to let you know that the Wishmaster will be having a Card swipe machine along with him at the time of the delivery.
You can swipe your card at the time of the delivery.
Also, I would like to let you know that for all card on delivery serviceable pincodes, the Ekart Logistics' Wishmaster will carry the swiping card during delivery.
Card on delivery service is not offered by any other courier service providers and hence they won't carry the swiping machine.

CMP
I would like to inform you that the 'Complete Mobile Protection' plan is being launched on Flipkart for the mobile phone purchases. This is an end-to-end post purchase solution for customers mobile phone.
You can now purchase CMP along with the parent order (OR) as a separate product within 5 days from order date of the parent product.
This is applicable on selected products and you will be notified as below:
CMP will be sent Via push notification, email and in-app notification.
This notification will get triggered to you within 5 days from order date.
To avail this plan, you should scroll down the product page to "Protect your product" and select 'Complete Mobile Protection'.
EXCHANGE PROCESS:
The below six checks are critical for exchange to be accepted, if any of these checks fail, exchange will be rejected.
1. Brand/model is different from what is mentioned
2. Device not Switching ON
3. Screen Lock Check (Pattern, PIN, Fingerprint, Face ID)
4. IMEI Check not matched/failed
5. Legal Check for Samsung & Apple
6. iCloud lock (Apple phones)
If any of the below checks fail, the phone will be degraded to the least value mentioned:
1. Crack on screen
2. Screen Coming out
3. Body Bent/D Shape
4. Screen Discoloration
5. Touch not working
If any of the below checks fail, the phone will be degraded to the second least value mentioned:
1. Crack on Body
2. Body Part Missing Damage
3. Dent on Body
PRICE VARIATION:
We understand that you had purchased the item at ₹ {order price} and the price has now dropped to ₹ {new price}.
This happens as the prices of the products are dynamic and vary based on the seller.
We're sorry to let you know that the price of a product cannot be changed once the order is placed.
{If product is in stock at the lower price}
No worries, if you like, you can place a new order at the offer price and cancel the existing one.
Please note that shipping charges and return policy period may vary for each seller.
COD TO PREPAI​D
I would like to let you know that when the order is between 'Approved' to 'Out for delivery':
You will get a notification to change the payment mode from Cash On Delivery to prepaid/ or You will have a PAY NOWoption on web/ app under track your order page.
Payment methods available are:
Debit Card
Credit card
Netbanking
PhonePe payment
Below are the eligibility criteria to avail the COD to Prepaid payment conversion:
Orders with a single unit
rom 'Approved till dispatched', the COD to POD option is available for all courier service providers.
Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
The status of the order is between 'Approved to OFD'
Current payment mode is COD (Cash on Delivery)
You can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/SMS
Once the Cash on Delivery orders have been marked as 'Out for Delivery', you will be given an option to pay for your orders using the PhonePe App only.








.