Notes

Thank you for being a valuable Flipkart Plus member.

Thank you for your kind understanding in this regard.

Your kind understanding and cooperation will be highly appreciated in this regard.

cx said that I want my products by tomorrow and I want faster delivery, denied the same and cpd and tracking details provided for this.

Are we connected?

Siddharth , is there any other information you'd like me to help you with?

I am sorry, I am unable to track the order due to technical issue.

As I can see the previous chat got disconnected.I am Kiran and I am here to assist you.
cx said she ordered two blusher but got only one whereas she paid for the both, so raising the refund for the same.
alt no-


You can raise a return request once the product is delivered if it is defective, damaged or not as described.

cx issue not confirmed as the cx went unresponsive , so tagged here. 

cx said I don't need any help now , so tagged this as nrr

cx received the damaged product and denied for the replacement so , raising refund request.

I am sorry, I am unable to call you back as this is the chat window. However I can help you here if you please proceed with your query.

Please come back to us, if you still need help.
Since, I haven't heard from you, so I have to close the chat.

cx wanted call denied and told call back steps

Be assured, this is the maximum date provided to you and the courier partner always tries to deliver before that only.
                            
Online cancellation reconfirmation
For this order, please wait for 24 hours as you will either receive an order confirmation message or a refund notification. It may take 4 hours for the cancellation to complete and then you will get an update on the refund once the order is cancelled
                                                                                            
  Keyword
order placed from different account

I see that the product was delivered to you on September 29, 2019 and since it has crossed the seller's 10 day replacement days return policy period, the seller will not be able to help you with this order.
                         
 Delay
As I can see the order is out for delivery today and will be delivered by 7 PM, today.

 cx order is delayed and cpd breached told to wait til 24 hours. I am unable to update incidence

cx order is till now not shipped told the cx to wait till the tat . I am unable to update incidence

Shipping charges of Rs. 40.0 will be refunded to the customer within 24 hours of successful delivery 

Not to worry, as I had a check, the issue is already with the team and they will contact you with an update on or before October , 2019. 

I am sorry to inform you that your order was delayed due to an unforeseen issue faced by the courier service provider.

Be assured, we are working closely with the courier service provider to make sure that your order reaches you at the earliest possible.                                                

EMI

Inform the customer that debit card EMI is available for selective customers who have an account with AXIS/SBI/HDFC/ICICI .                                                                                

Prexo t& c

1. The details of the brand, model and IMEI should match the details provided by you.
2. The phone should switch on without being connected to a charger & battery should not be swollen.
3. There should not be any physical damage on the mobile body including charging port.
4. The screen should be intact without cracks/dent, dead pixels, spots, lines or static on any part of the display.
5. Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).
6. In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone.However, if the checks fail, your exchange item will not qualify for pick up.
You can still get your new product by paying the value of your exchange item via cash at the time of delivery.
Contact number: 080-46609211
Email: [email protected] to worry, the logistics always try to deliver the product as soon as possible.                                                                          
Cod to online
I want to inform you that you can pay online for this order by following these steps:
You will see a 'PAY NOW' option on website/ App under 'Track your order' page.
Once you willclick on this button, a new page will open up with the list of payment options.
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available).
Once the payment is successful, the you will be redirected to the 'Order Details' page with the new payment mode and appropriate message.
Payment information will be sent to courier partner and payment mode will be updated to prepaid, so that Wishmaster will not ask the you for payment at the time of delivery.
If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins

I am sorry to inform you seller won't be able to change the payment mode for this order as this order contains multiple units/items. 

ORDER MARKED DELIVERED BUT NOT RECEIVED

I request you to check with relatives/ friends /neighbors/ security/ house-pg owner, may be they have received the order on your behalf. If you still can't find it, please comeback to us, we shall help you.                                   
 Apology

As per our records, the delay is due to due to a mismatch in the address and pincode but you are saying you have entered correct details, not to worry, I will share this feedback with the concerned team so it doesn't happen again.  
I am sorry, I understand that you have waited for long and the product not yet shipped, that is why I escalated the issue so that the team work on this and deliver the order as soon as possible.

Please try to understand, if it was possible for me to schedule the early delivery, I would have done that happily and instantly for you.

I am sorry for your this disappointing experience but be assured, we will not let this issue go unheard and share an appropriate feedback with the courier partners so that it's not repeated again in future.     

 I totally understand you wanted the product and we failed to deliver it on time but not to worry, I am updating the team again on this issue so that  they deliver the order as soon as possible.

As per our records, the order is cancelled due to several unsuccessful attempts of delivery but you are saying you didn't get any calls regarding delivery, not to worry, I will share this feedback with the concerned team so it doesn't happen again.  

I am sorry for the trouble caused we apologize for the same and I can understand that your time is really very valuable but believe me it was never our intention to make you suffer. 
                                               
Wait & refund in cancellation

 I want to inform you that the refund for the same will be initiated once original products reach back to the seller which usually takes 4 business days.    

After that, the refund will be credited in your Flipkart account within 24 hours.

And once the seller confirms, the order is received then after that, the refund will be credited in your Flipkart gift card account within 1 business day.

I can see the order was on the way to delivered to you but you cancelled it before the delivery.

In this case, the undelivered product is sent back o the seller which usually takes 4 business days.
                            Return cancellation requested

I want to inform you that your return is in 'Cancel Requested' state and will take 24 -48 hours to get cancelled.
Once the return is cancelled, a new return will be made, for that you can come back to us or create a new return yourself, as per your requirement.
I want to inform you that you have n't mentioned this reason in the return request that you made, so the Wishmaster can deny the pickup of the order.

So this return needs to be cancelled and then new return needs to be made with correct issue type.'May I go ahead and request the seller to cancel the return, on your behalf?                      

Chat Escalation
formhttps://docs.google.com/forms/d/e/1FAIpQLSeqpUJzdAWE5Tvq_xAMNxL4TKfh6LKe6Q1BFg_FJ911w_cUzA/viewform?vc=0&c=0&w=1                                   

SBI 10% instant discount 
I want to inform you that you can avail 10% instant discount with SBI credit and debit cards, only when you make the minimum transaction of Rs.3000/-.

                          Survey

An email will be sent on your registered email ID, you have to rate me there.Please do rate me there and I will be waiting for your positive response.                                 

Non-returnable Categories

I want to inform you if there is any issue with the product delivered, please come back to us, we will help you in best possible way.The seller will be able to provide the refund or replacement as per the policy.

Arkapriya, as per the seller policy it is a non returnable product but if you receive the damaged product then we are here to help you.                         

 RTO Cancellation                        OVER SLA (pre)                     

We’re sorry to let you know that your order was cancelled by the seller as they were not able to get the item in time from their partnered vendors to make sure that it reaches you within the promised timeframe.

Trouble shooting
Shikha, I will give you some troubleshooting steps kindly follow that which will help in creating return on your behalf to the seller.

Flipkart Axis Bank Credit

If you are an Axis Bank Buzz Credit Cardholder, you are eligible to apply for the Flipkart Axis Bank Credit Card.
To apply, please visit the Flipkart Home Page and click on 'Apply Now' on the banner or go to the Flipkart Axis Bank Credit Card section under 'My Account'.
Alternatively, you can apply for the card through Axis Bank's channels such as by visiting any of their branches, tablet sourcing, Axis Bank mobile banking app, etc.