Notes

Zeher

Hi, my name is Priya and I'll be helping you with your request.

Hi, my name is Debasish and I'll be helping you with your request.

I request you to kindly wait till the time frame and be assured, the team will do their best to provide you the best possible resolution.

No need to worry, I will check and help you with this.

Please try to understand if there is an option with me, I could have definitely helped you out.

Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customers for us.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.

I'll definitely share the feedback with the courier service provider, so that they can work on it.
I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

I want to assure you that additional measures are put in place so this does not happen again.
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I am really sorry, being a valuable customer you are facing the trouble.
I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.
I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.
I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.
I’ll make sure it’s passed on to our team.
Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.
Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.
Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.
I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.
You can be certain that your details are safe and you can continue to shop with confidence.
It was a nice chatting with you today!
Ravi, I understand that you're upset about the delivery of your order. I've been trying to do my best to help you out and would request you to please try to understand.
Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.
In future, if you have any query feel free to write back to us, we'll be happy to help.
I would like to thank you for your continued support and trust.
I completely understand your disappointment, we don't want our valued customer to face such issues.
Your valuable feedback has been shared with our team and they will look into it to reduce such instances in the future.
This is certainly not the kind of service we want you to experience but very, unfortunately, things have turned out on this way.
I ensure you that, feedback will be shared to our seller and our team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.



L1

I would like to inform you that your order for '''' is out for the delivery so I request you to wait till 7 pm today.

As I have checked, your order for '''' has been shipped by the seller and will deliver to you by November , 2019.
Please share the order Id for your concerned product.
But due to huge traffic of orders in this sale season, the promise dates are little long.

As I have checked, your issue is already escalated to the team and the team will get back to you with the resolution within 24 hours.

Thanks for being Flipkart Plus customer.

I understand that you are concerned for the delivery of your product.

Not to worry, if you didn't receive your order by today you can get back to us. However, I'm escalating your issue to the team.

On checking the record details, I am really sorry that the delivery of your order has been delayed due to an unforeseen courier related issue.

I request you not to get disappointed in this regard.

If you don't get any resolution by the time frame shared above. In that case, you can contact us anytime you need any help, we'll help you accordingly.

As I have checked, your issue is already escalated to the team and the team will get back to you with the resolution by November 01, 2019.

Not to worry, the team is working on your issue and will get back to you with an update by the time frame shared above.

Please be informed you that the seller's courier partner ensure us that your order will be delivered to you by 7 PM today.

I am sorry to inform you that due to unforeseen issue, the tracking details is not updated by courier service provider.
Please be assured that your shipment will be delivered to you by the given timeline.

I would like to let you know that I have escalated your issue to the team and the team will get back to you with an update by November 10, 2019.

Please be assured that I have already escalated your issue and we will get back to you with an update by November , 2019.

I would like to inform you that the team is working on your issue. However, the team will need some time to work on your issue and help you in this regard.

However, the team will need some time to work on your issue and help you in this regard.

If you don't get any resolution by the time frame shared above. In that case, you can contact us anytime you need any help, we'll help you accordingly.

Not to worry, we are already looking into this issue and you will get the resolution till November , 2019.

I would like to let you know that we have already escalated your issue regarding the delivery of your order and we will get back to you with an update by November , 2019.

However, if the product still not be delivered to you by 07:00 pm today, we have already escalated your issue regarding the delivery of your order and we will get back to you with an update by November 19, 2019.

I am sorry to let you know that there has been an unexpected delay in having your order delivered.
We're working with the seller and their partnered courier service provider to have your product reach you by November , 2019.

Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

I would request you to wait by November , 2019 to get the resolution, as this is the maximum timeline given to you but we will try our best to get back to you as earlier with a resolution.

The estimated resolution date is just the maximum time frame, in the most issues will be resolved much before the estimated resolution date.

However, we are already working on this issue and will get resolved by November , 2019.
Please confirm whether your product have been received by your family member or neighbor.



Sorry to hear that, {customer_name}. Please give me a minute or two to check this.

Sorry about that, {customer_name}. Let me check this for you right now.

Sorry to keep you waiting, it's taking a little while to get this information.

Thanks for waiting, I just need a couple of minutes to check this further.

Please give me a minute or two so I can look up the information for you.

Please allow me a minute or two, while I can check the details.

Let me see, What best I can do for you.

Please give me a minute or two while I help you get it sorted out.

I understand your concern about your order. Please give me a minute or two while I help you get it sorted out.

I’m going to look into this for you right now. Kindly bear with me for a minute or two while I examine this issue.

Please give me a moment while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please give me a minute or two while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please let me know the issue you are experiencing/elaborate your concern so that I check and assist you accordingly.

We are sorry for the trouble you had to go through. However, I will check and assist you accordingly with a possible resolution.

Would you like to update the pickup address and alternate contact number for the pickup of the product?


I would like to let you know that I have escalated your issue to the team and the team will get back to you with the resolution by November 25, 2019.

I request you to wait for 24 hours, either the order will be confirmed or you will get the refund confirmation

I would like to inform you that shipping charges of Rs.40/- will be refunded to credit card within 24 hours of successful delivery.

I would like to inform you that you have raised a replacement request to the seller on behalf of you.

I would like to inform you that to raise the refund request to the seller, first the replacement request needs to be cancelled.

Free shipping is applicable on selected products at serviceable pincodes at the moment.

Please check the product page for shipping related details.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc.

For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc