Notes

Please try to understand that I am here to help you only if there would have been option to re ship the order why would I have not done that we are here working for your satisfaction only.

Your kind understanding in this regards are needed as the Flipkart is working to resolve the issue and wants to give the best to the customers.

No need to worry, I will check and help you with this.

Also, I will share your feedback with the team so that they can check the issue and resolve it as soon as possible.

Please try to understand if there is an option with me, I could have definitely helped you out.

Trust me if there would have been an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I am really sorry I could not help you in a way you wanted me to do.

However, be assured this is the very best I can do for you.

As I was not able to help you in way you wanted me to do. I will share your feedback to the team for your better experience.

Thank you for being so cooperative while I tried to help you in the best possible way.

I assure you that feedback has been shared with the Courier provider and they'll do their best to make sure that you don't experience this again.

I can understand that please be assured the team is working to resolve the issue in order to vanish this kind of instance so the customers do not suffer.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.

If I relate it to myself I can completely understand it, how the situation can be when something like this happens but believe me it was never our intention.

I'll definitely share the feedback with the courier service provider, so that they can work on it and can provide you a better experience.

I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.


Buy time-
I am sorry to know that the order is delayed.

I am sorry to know that the delivery of the item is delayed.

Please confirm if 'xxxxx' is the same number you wish to add as an alternate number.

I am escalating the issue.

Not to worry, I will go ahead and escalate the issue.

The team is doing the best to resolve the issue on priority basis.

You can be sure that the team will contact you with an update as soon as possible.

Give me a minute or two while I escalate this issue.

As I have not heard from a while, I have escalated the issue.

The team will contact you with an update by November xxxxx, 2019.

Please share an alternate number if any.

Thanks for sharing the alternate number.

Be assured, this is the maximum date provided to you.

I am sorry, I will not be able to commit on today's delivery.

I have escalated your issue and the team will get back to you with an update by November xxxxx, 2019.

As I had a check, your issue is already escalated and the team will contact you with an update by November xxxxx, 2019.

To thank you for your understanding, the seller will refund the shipping charges of Rs.xxxxxxxxxx/- the Gift Card section of your Flipkart account.

You can use this amount within a year to shop for your favourite products on Flipkart.

It will be refunded within 24 hours of successful delivery.



csat-
Customer_name}, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.