Notes

Same city misroute: As I have already informed you that this shipment was wrongly received at the different location due to that only this order got delayed. Please be assured that it has not done intentionally by the courier.
It is because this is the maximum time frame has been shared by the courier and we could not modify it.
I should be the one, saying thank you. You have been an awesome customer.
Please do trust you won't get disappointed anymore.
I'd request you to have a faith on us.
Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.
The date provided is the maximum resolution deadline and you can expect much speedy resolution.
We will not close your issue until you will get the resolution.
Please treat this as an exceptional case and give the seller one more chance to set this right.
. No worriesThe same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.
You will not face any such issues. It was a nice chatting with you today!
For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get this benefit.
Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.
I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.
Sahil Verma • 1 min
For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble
We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.
I'll take this up personally with the team and make sure they take utmost care to ensure you get the help.
However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.
Trust me, if there was any option with me, I would have taken the ownership and have processed your request as per your requirement.


Cx want to know the order status. So informed that
Delay in delivery : IN1905101354556741886

I'm sorry to see that your product has not been delivered yet.
As I can see, your order was delayed due to an unforeseen issue faced by the seller.
However, do not worry your issue has been escalated to our team.
Swaraj, rest assured that you will get the resolution by August 23, 2019.
I am sorry to inform you that your shipment is delayed due to unforeseen issue faced by the seller's partnered courier service provider.
On checking, I can see that your issue is already noted with us and we are working into it on priority.
We're working with the seller and their partnered courier service provider to have your product reach you by May 13, 2019
We are really sorry for the delay in delivery of this product.
The seller sincerely apologizes for the displeasure caused to you in this regard.
This is not something which we would want you to experience.
We'll always do our best to make sure that you have a great shopping experience.
Please do not get disheartened. We will take it as a feedback and we will improve our services in the future.
Please be assured that the feedback will be shared with the seller regarding the issue so that you will not experience this next time around.
The estimated resolution date is just the maximum time frame to deliver your order.
In the most cases issues will be resolved much before the estimated resolution date.
The seller's courier partner will try their best to deliver the product at earliest.
We look forward to your continued trust and support.
We're working with the seller and their partnered courier service provider to have your product shipped at the earliest.
I understand your situation since I'm also a customer somewhere, if I would be in your place I"ll definitely feel the same.
Sai, please be assured I have noted your feedback so that I can share with the seller to sort out the issue as soon as possible.

Although, the seller will not be able to make up for this delay, the least can be done now is to ensure that the shipping charges you’ve paid for the item are refunded, which in this case is Rs.27/-. This amount will be credited as a Gift Card in your Wallet within 24 hours of successful delivery. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.
I would like to let you know that OTP is also triggered to the register email Id.