Notes
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-Thank you for remaining so positive.
-That’s awesome/great!
-I was trying to find more options for you because I really want to help you today. Can you give a moment while I research this issue
-We will work really hard to find the best option for you.
-Unfortunately we are unable to check customers order before they contact us. We will do our best effort to provide you a better service every day.
EMPHATY PHRASES NEGATIVE:
- If I were in your position, I would feel the same way.
-cty
HELPING
-I'd love to help you with that.
-Can you tell me a little more about it, please?
-I want to make sure that I really have an understanding the problem.
-What I'm currently doing to help you is…
-Don't hesitate to let us know if you have any further questions
- let me help you with that. I just need you to confirm the order number.
Can you please confirm if you are missing # items?
CLOSING
-Your satisfaction means everything to us. Have we covered everything that you wanted to discuss today?
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