Notes

ESCALATING ISSUE - (BUY TIME)

It might be taking the team little long to resolve your issue.

I would need to escalate this issue to the team so that they can fix this on priority basis.
Please confirm the alternate contact number.

I would like to let you know that your issue has been escalated and the team will get back to you with an update regarding the issue by November 28, 2019.

Please be assured that the team is already working on your issue and will get back to you with an update regarding your issue by November 01, 2019.

I request you to please wait till November 01, 2019 as the team is already working on your issue and will get back to you with an update regarding your issue.

I would like to let you know that the team is already looking into this and will get back to you with an update by November 01, 2019.

As informed to you earlier, please be assured our team is already looking into this and will get back to you with an update by November 01, 2019.

For that only, your issue has been escalated, be assured that the team will get back to you with an update by November 01, 2019.

I am sorry, I would request you to wait till given resolution date, your issue will be resolved at earliest.

I'm sorry to let you know that it's been taking a little long for the team to resolve your issue.

However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.

Please don't worry, this is just the maximum time frame given to you for the resolution.

The team will get back to you with an update on this by November 02, 2019.

Please be assured that your feedback has been noted and will be forwarded to the courier service providers.

Please wait till October 15, 2019 as the team is already working on your issue and will contact you with an update.

It would be helpful for us in case we are not able to reach you on your registered contact number.

I would like to inform you that I am escalating your issue to our team in order to get resolution for the same.

Our team might need to contact you, is there any alternate number you want to share?

I’ve escalated this issue to our team, and they’ll reply to this with more information by _______.

Please be assured I have assigned your case to our team and they are looking into this and will get back to you with an update by October 17, 2019.

Kindly do not worry in this, our team will surely help you out. Your kind understanding would be more appreciated.

Please be assured that the team would like to resolve the issue faster, it’s not something they can promise as they will need some time to resolve it.

You can be sure that the team will give their best so the issue could be resolved on or before May___, 2019.

I see that you have already reached out to us regarding your issue.

I would like to let you know we are looking into this and will get back to you with an update by May .

I am sorry, I would request you to wait till given resolution date, your issue will be resolved at earliest.

Please don't worry, you will be contacted by us with an update via Email, which will be sent to your registered email ID on or before September 02, 2019.


No worries, it will be resolve as promised.

However, please be assured that our team is looking into this and will get back to you with an update by end of the day.

Don't worry, I'd like to inform you that I've noted your issue and we're working to get a resolution on this.


STATUS CHECK :

(Cx name), as I had a check, I would like to inform you that your product 'product name' is already shipped by the seller and will reach to you by November 18, 2019.


Please confirm the order ID of the product so that I can help you out better.

Please confirm the name of the product regarding which you are concerned so that I can help you out better.

Please confirm if you want to change the address for the order or for the account?

Please be specific with your query so that I can help you out better.

I would like to inform you that unfortunately, the details of the courier service provider is not available right now.

I would like to inform you that your product will be deliver within the standard delivery timings from 09 am to 07 pm.

I would like to inform you that the Wishmaster will call you if he is unable to locate your address.

please confirm the email address on which you would like to receive the invoice of the product.

RETURNS :

as I had a check, I would like to inform you that the seller is able to provide the replacement for the product.

Please confirm, may I go ahead and forward your replacement request to the seller on your behalf?

Please confirm if the pickup address is same as the delivery address.
Please confirm the alternate contact number.


DELAY

Sorry to let know that your order was delayed due to an unforeseen issue faced by the courier service provider.

As I have checked and see that there has been a delay due to unavoidable courier related constraints.

I completely understand that it has been inconvenient for you.


Cx delivery of the product is delay as promise date also breached, hence, assigning here.
Alternate number :

Note : Unable to assign the case in delivery delay, hence, assigning here.

Cx asking for the delivery, delivery got undelivered attempt. Hence, reattempting.

Cx asking for the delivery of the product, today the product was out for delivery but cx did not received. Hence, reattempting.




ASSURITY

If you still face any issue, please chat back with and be assured that we'll surely help you out.


I would request you to please check after some time if the seller resumes the delivery service to you pin code.

Please be assured that the amount will be credited into your bank account as per the standard banking procedures.

I would request you to please check with the family, friends, neighbors and security guard as they might have received the package on your behalf.

I would like to inform you that the products on the Flipkart has to go through several quality check so be assured that the seller will provide the delivery of genuine product.

I'm sorry to let you know that the seller has provided the doorstep delivery facility for your product and not the pickup facility.

as I had a check, you will receive the call on the number which you have mentioned with your address while placing the order.

I would like to inform you that if you have received the damage, defective or not as described from the website, you can raise the return request to the seller within the policy period of the product provided by the seller.

I would like to inform you that since you have placed the order with the cash on delivery option. If you cancel the order, the refund will not be provided to you by the seller as the product has not been delivered to you and you also have not paid yet for the order.

I would like to inform you that since the product you want to order is out of stock. I would like to inform you that you can click on the 'Notify Me' and you will receive the notification whenever the product is available with the seller.

I would like to inform you that you will not be able to change your payment mode as payment conversion is possible when are order is with order unit. Since you have more that one order in your orders, the payment conversion will not be possible.


COD TO PREPAID CONVERSION :


I would like to inform you that the payment conversion possible:
1) When the order is between "Approved" to "Out for delivery"
2) When the order is "Out for Delivery (OFD)" (only for PhonePe payments)

When the order is between 'Approved' to 'Out for delivery':
You will get a notification to change the payment mode from COD to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.


Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

1) Orders with a single unit
2) From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
3) The status of the order is between 'Approved to OFD'
4) Current payment mode is COD (Cash on Delivery)
5) You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/SMS

Payment methods available are:
1) Debit Card
2) Credit card
3) Netbanking
4) PhonePe payments



REVERSE PICKUP RELATED :

I would like to inform you that your return request has been initiated and the seller has arranged the pickup for your product and it will be done by November 28, 2019.

I would like to let you know that the seller has arranged the pickup for your product and it will be done by November 28, 2019.

I would like to inform you that once the product is picked up from you and reaches back to the seller, the seller will proceed with the refund process.

Once the seller initiated the refund it will take around 02 business days for the amount to credit back into your payment source mode.

Also, I would like to inform you that the replacement of the product will be delivered to you at the time of pickup only.

Also, I would like to inform you that the exchange of the product will be delivered to you after the pickup of the product is done.

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However, I would like to let you know that the order/product (Mention order ID/product name) was cancelled (On (Date)) after the same was shipped.

Once this reaches the seller's warehouse and the return status is updated, the refund will be initiated by the seller.

Usually, it takes 04 business day/days to reach the seller's warehouse.

Once the refund is initiated, the amount (Rs. /-) will be credited within () business days as per the standard banking procedure.

If the refund is not done within the above mentioned time frame kindly contact us.

We request your kind patience and understanding in this regards




WHEN CUSTOMER CONTACTS FOR REINSTATE

I've looked up your order and found that it you've requested for the cancellation of your product and the seller has initiated the same.

Since the order has been initiated for the cancellation, the seller will not be able to ship the item.

I would like to thank you for your understanding.

Rest assure we will give our level best to make your next shopping experience more delightful.

Since you are a valuable customer to us, I can not make you happy by delivering fake statement or promises.

I completely understand that you are upset at the moment but trust me the cancellation is not from our's end.

PROBING :

Please be specific with your query so that I can help you out better.

Please confirm if the seal of the product was tempered at the time of delivery.

Please confirm, if you have check with the bank and the bank statements.

I would like to inform you that the seller has delivered the product to you which you have ordered.

Please confirm if you want to change the number for the order or for the account?

SUPER COIN ASSURITY :

SuperCoins is first of its kind rewards system as part of Flipkart Plus program that can be used to redeem exciting rewards.

I would like to let you know that you can use the Supercoins while placing the order along with prepaid methods like net banking, Debit Card,Credit Card as well as on cash on delivery method. It is applicable on selected products and with selected sellers only

You can become a Flipkart Plus member and enjoy the benefits once you earn 300 SuperCoins within a year through your purchases. After this, you will receive an invite to the program and you will need to activate the Flipkart Plus membership within 30 days of receiving it. For more details on this program, please visit the Flipkart Plus page on our website or app.

You will receive an email/SMS/app notification about the bill details and a payment link on the 1st of the subsequent calendar month that needs to be paid by the 10th with Credit Card/Debit Card/Net Banking


CANCEL REQUESTED STATE

as I had a check, I would like to inform you that since your return request is already in cancelled requested state. I would like to inform you that you need to wait for 48 hours for the seller to confirm the cancellation and post that you can raise a new return request to the seller.


, as I had a check, the cancellation of your product is in cancel requested state and it will take 04 hours for the seller to confirm the cancellation of your product.



PRIORITY & SPECIFIC


I understand your concern regarding the delivery of your product. I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product ordered.

Based on that, a definite date for the delivery of your order is given to you.

Although the sellers would love to surprise you with an early delivery, it’s not something they can promise as the delivery of the product depends on many things like:
- The type of product you've purchased and its availability with the seller.
- Seller's city and the city that you've requested a delivery at.
- Processing time needed by the seller's partnered courier service provider.

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I understand your concern but sorry to inform you that currently, the courier partner does not have an option to schedule delivery at a particular time frame due to courier constraints.

In case, if you are not available at the time of delivery, you could have a friend or a family member collect the package on your behalf.


SUPER COIN ASSURITY :

SuperCoins is first of its kind rewards system as part of Flipkart Plus program that can be used to redeem exciting rewards.

I would like to let you know that you can use the Supercoins while placing the order along with prepaid methods like net banking, Debit Card,Credit Card as well as on cash on delivery method. It is applicable on selected products and with selected sellers only

You can become a Flipkart Plus member and enjoy the benefits once you earn 300 SuperCoins within a year through your purchases. After this, you will receive an invite to the program and you will need to activate the Flipkart Plus membership within 30 days of receiving it. For more details on this program, please visit the Flipkart Plus page on our website or app.

You will receive an email/SMS/app notification about the bill details and a payment link on the 1st of the subsequent calendar month that needs to be paid by the 10th with Credit Card/Debit Card/Net Banking


FOOLS

I would like to inform you that since your order for the product 'Full Marks Hindi Course B Class 10' was placed on the cash on delivery option and you have cancelled the order. Hence, the seller will not be able to help you in this regard as the product has been cancelled before the delivery.


If the product will be deliver to you, you have to pay for it as the you have chosen the cash on delivery payment option.


You will not get the order as the product has been cancelled by the seller as per your request.

You need not to pay. As the product has already been cancelled and there will be no delivery.


YouTube Subscription Offer:

- Under this Offer, you will get 6 months of Youtube Premium trial in exchange for 1 (one) SuperCoin if they purchase a smartphone fromFlipkart during the Offer Period. Youtube Premium is an ad-free music and video

Before claiming the Offer, please check your Youtube Premium status via the following link: ​https://www.Youtube.com/paid_memberships​. This Offer is not valid for currently active subscribers of Youtube Premium trial or membership.

You avail the offer:
1) You will have to purchase a smartphone using any mode of payment through the Flipkart Platform.
2) Upon closure of the return window after delivery of the purchased smartphone, you will be eligible for the Offer.
3) You will be able to view the Offer redemption banner on the mobiles category page of your Flipkart app only. Offer redemption banner will be visible to you and shall remain active from 11th November, 2019 to 10th December,2019 only.

4) By clicking on the Offer redemption banner, you will be redirected to the Offer redemption page, where on successful exchange of one SuperCoin, you will receive the details of a voucher code ('Code'). You Can view this Code on the offer zone in the Flipkart SuperCoins section also.
5) Login to your Google Account and check your subscription details for Youtube Premium at https://www.Youtube.com/paid_memberships
6) In case you are an active Youtube Premium useror availed Youtube Premium membership trial previously, this Offer is not applicable for you. If you are not an active Youtube Premium user or availed Youtube Premium membership trial previously, please follow the below steps:
a) Visit this link: ​https://www.Youtube.com/redeem
b) Input the given activation code
c) Click on 'Try it Free' to see your Offer
d) Add a form of payment (you will be billed Re 1 as test amount). You can cancel the subscription at any time before the trial period ends.
e) Accepted modes of payment are: All credit cards on Mastercard and Visa network issued by any bank in India; and Debit
cards on Mastercard and Visa network issued by ICICI Bank, Kotak Mahindra Bank, Citibank and Canara Bank.
f) Enjoy Youtube Premium free for 6 months!