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• Hello. It will be a pleasure to help you.
• Hello. I hope you're doing well today! It will be a pleasure to help you.
• Hello. I’m sorry to read the issue you have with your order. I know it’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?
• Hello. I’m sorry to read that you did not receive your order. I know it’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?
• I’m sorry you are having this problem. Let’s see if there is anything we can do to help the situation.
• Let me apologize for all the inconveniences we’ve caused you, I know that this is not the kind of service you expect from us and I completely understand your frustration, that’s why I’m going to assist you immediately about this matter
Questions
• Just so I can clarify and help you, the problem is
• So, what I understand so far is. It would be great if you could tell me a bit more about your order.
• Would you be happy for me to put you on hold for a minute or two, while I quickly review the order?
Apologize
• Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
• Once again, my deepest apologies for such situation experienced with your order. Please be assured that we’ll always working to improve, and we’ll work to avoid this kind of situations for future orders.
• I will document it, rest assured we are working to improve our service and offer you a better online shopping experience and to avoid from this happening again.
• I really understand you, I know what it feels like. It's annoying when you need something and it's not ready on the date the delivery was estimated. You can be assured that I'm documenting this inconvenience in my records to avoid this situation happens again.
• I am sorry for the inconvenience this situation might have caused you. I understand how important is this for you and to rectify this matter, please be assured that we are going to work hard to prevent this issue in the future.
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