Notes

cx did not replied...

Your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.

Since this is not in my hand so I am not able to take any action.

However, if you still don't need your product, you can reject it during the doorstep delivery.

As I have checked that you have requested for return of this product.

cx said I want my order...so tagged here...details shared with cx of order cancelled and reship denied...

I would like to inform you that your product will be picked up by dd-mm-yy.

After your product gets picked up you will receive your refund within 2 business days, back to your source account.

Your order has been delayed due to unforeseen courier related issues.

I am here to help you. Please let me know the issue you are facing with your order.

cx said where is my order, so status, pd and reattempt told to cx.

cx said where is my order, so status, pd, tracking id shared told to cx.

cx said where is my order, fast delivery request ...so status, specific, priority and pd told to cx...

cx said where is my order, deliver order fast...so status, pd and priority told to cx...

I'll let you know the status of your request in a moment or two.

cx order is delayed...so tagged here...TAT shared...
Alt num: NA

cx has requested for return of this product...so tagged here..TAT shared....
Al num: NA

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As I have checked that you have requested for return of this product.
Please let me know the exact issue you are facing with this product.

cx said i did not cancel this order....so reason of cancel told,....reship denied...

cx said i request you to update my mobile number/address which is mention in order...so tagged here...change denied...

I would request you to please wait till 07:00 PM today.
In case you still face any issue, please reach us back again.

I would like to inform you that the seller will not be able to reship your cancelled order now.
I would request you to place a fresh order again, if you still need this product.

Please share the exact product name which you have not received yet.

Have you confirmed with your family members and neighbors, who may have received your product, on your behalf?

If you still face any issue, and did not receive your product, please reach us back again.

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cx return has been rejected...so tagged here...call back shared...

I would like to inform you that your order has been approved by the seller, so the seller is not able to make any changes now.
However, if you still face any issue, you can cancel your order and place a fresh order.
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I would like to inform you that your product return has been approved by the seller.
I would like to inform you that your product will be picked up by dd-mm-yy.
Replacement of the product will also be sent to you by dd--mm-yy.

Return has been approved.Inform consumer that pick up will be done by 18 Nov.Refund : Your refund will be transferred within 9 business days "after pickup.

As I have checked that you have already cancelled your order during delivery.

As I have checked that your order has been cancelled already.
Please let me know the exact issue you are facing with this product.

I would like to inform you that your product exchange request has been approved by the seller.
I would like to inform you that your product will be picked up by dd-mm-yy.
Also, replacement order will be sent by dd-mm-yy.

Could you please share the exact issue with me, so that I can request the seller to provide you refund?

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As I have checked that you have requested for call back from our team.

I would like to inform you that you will receive call back from our team by dd- and time.

I am sorry to inform you that as this is​​ a chat desk, I will not be able to call.

If you are not comfortable in same language, I can help you with call back steps.

If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.
Please follow the above steps to receive an call back from Flipkart Customer Support.
You can also contact us on our Flipkart support toll free number: 1800-208-9898.
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Sorry to hear that. I see that ________Wishmaster tried to deliver your shipment on dd-mm-yy, but couldn't do so due to unforeseen courier issues.

No worries, they'll make 1/2 more attempts to deliver your shipment before promise date___. The next delivery attempt will be made in 1/2 business days.

May I know the reason for which you want to return your product?

Please let me know the exact reason of cancellation of your product.

I would like to inform you that our team will contact you by dd-mm-yy.

Return has been approved.Inform consumer that pick up will be done by 09 Nov.
Refund : Your refund will be transferred within 7 business days "after pickup.

I would like to inform you that there is no option of scheduled delivery.

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cx order is delayed in shipping...so tagged here..re-promise also told and TAT shared..
Alt num: NA

I am not able to share service center details with you at this moment due to unavailability of data.

However, I would like to inform you that your concern has already been raised with our team and they will provide you resolution.
I would request you to please wait for 24-48 hours, our team will contact you.

I am sorry, I do not have any option to connect your chat with supervisor, however I will share your feedback with our team.

Return has been approved.Inform consumer that pick up will be done by dd-mm-yy.
Replacement will be sent by dd--mm-yy.

As I have checked that the product you have chosen is a non-returnable product.
This product has only 10 Day Replacement policy period.

As I have checked that the product you have chosen is a non-refundable product.

I would like to inform you that your product return has been approved by the seller.

cx order is delayed in shipping...so tagged here...TAT shared...
Alt num: NA

cx order is delayed in delivery...so tagged here...TAT shared...
Alt num: NA

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I would like to inform you that you do not need to enter gift card pin.
You can redeem this amount in your next purchase.
The amount of Rs. --/- has been successfully added to your Flipkart Gift Card wallet.
Also, when you will buy next product, there will be option displayed on left side of the payment page, from there you can use this amount.
However, I would like to inform you that you need not require to click on gift card option, you can redeem the amount directly from the option available.
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Delay in delivery:

I will go ahead and will check the status of your order, please be assured.
I can see that due to some unforeseen issues there is delay in delivery.
Please accept my sincere apology in this regard.
You can be sure that we'll take definite steps to set this right.
I do understand the situation you are going through.
I completely understand your concern. If I would be at your place, I would feel the same.
I do understand the importance of timely delivery of order.
I will surely share your feedback with the seller and courier service provider, please be assured.
Please be assured, you will not have to face the same issue in future.
Good news is, your case is already with our team and team is investigating for the same.
You will get a resolution for the same by ____________.
Team will get back to you with the best resolution.
May I have your alternate number?
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COD TO POD:
You will get a notification to change the payment mode from COD to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.

Below are the eligibility criteria to avail the COD to Prepaid payment:
1. Orders with a single unit.
2. Current payment mode is COD (Cash on Delivery).
3. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an SMS.

Payment methods available are:
1. Debit Card
2. Credit card
3. Netbanking
4. PhonePe payments

Steps to make payment:
1. You will see a new button 'PAY NOW' on web/ App under 'Track your order' page only if all the above criterias are met.

When the product is Out for Delivery (COD to POD):
1. PoD (PhonePe On Delivery) is a payment option, extended by Ekart.
2. The payment link would remain active until the time of delivery.

Eligibility criteria to avail COD to POD payment:
1. Courier service provider is Ekart.
2. Current payment mode is CoD (Cash on Delivery).
3. PhonePe payment app should be installed/ available.
4. This payment option is available only in selected regions.

Payment methods available are:
1. PhonePe wallet.
2. PhonePe UPI.
3. Saved Credit/Debit cards in PhonePe app.

Steps to make the payment:

1. When you will place a COD order on Flipkart.
2. Ekart sends an SMS to you about the PhonePe payment option when the product is "Out for Delivery".
3. You can make payment using their PhonePe app
4. Once the payment is successfully made, the payment will start reflecting as "Prepaid" in wish masters device.
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