Notes

VASS Post Assessment Test.
1. Please log out from your Sprint account.
2.Please provide your PIN to authenticate the account.
3.Please reply to the email sent to you on 02/16/12.
4. Can you confirm the new card details?
5.I will surely change the number for you.
6.Feel free to ask any question in two minutes.
7.You will be notified with the tracking number on your email id within 24 hours.
8.The phones offered by sprint can be viewed at www.sprint.com.
9.I can see that you ordered a new phone for which you were charged $36.
10.From where you buy this phone?

Second part.

1. I can see the charge of $9.99 on my bill. I can never signed any of the services. Please help me out to remove this.
6. Is that possible can I switch my phone to the another one, which I have at home without visiting at Store.
2. Customer contacted us to confirm is it ok for him to pay the due amount on 29th and if he does that will he be crossing the due date?
7. Whenever I try to call, my call never connect. Also, I can see a funny messages all the time. This is very irritating. Could you please confirm weather you have activated the SIM or not?
10. I am not able to report the network issue because there is no link on your website and no phone number is available to call you. Is there any other service available?

Third section.
Qno.3
3. Agent- Good morning.
Agent- Sorry to hear that your phone is broken. Please allow me to check your query.
Agent- John, all you need to contact on this number +1 888-555-333. Here you can directly speak with the dedicated team regarding your broken phone. Hope this will help.

Qno.1
1. Agent- Good morning.
Agent- I understand that you want to close your account because you going to change the country.
Agent- I will surely help you with the procedure. Please allow me to check you query.
Agent- Thanks for being online with me. Lisa, I can check that your past due balance is reflecting as pending. All you need to do is to clear the outstanding amount as soon as possible. For this contact us to submit your request for closing the account.
Agent- Hope this helps.

Qno.8
8. Agent- Good morning.
Agent- I understand that you're not able to communicate.
Agent- I surely provide you appropriate resolution.
Agent- Thanks being online with me. Mark, I can check that your last two month bill was still pending. So system automatically locked your services. However, You can restored the services to pay at least one month outstanding.
Agent- If you want to pay right now, please let us know the payment method or you should pay through the Sprint website.
Agent- Thanks.

Qno.9.
9. Agent- Good morning.
Agent- Sorry to hear that you have been charged extra.
Agent- I definitely help you out with this issue. Please allow me to check this properly.
Agent- Thanks for being online with me. Scot, I can check your bill, that the extra charge you see on your bill is for the hotspot service charge. You have been activated this service through your website.
Agent- If you want to discontinue please let me know or you can continue for further month.
Agent- Have a nice day.
Customer understand and want to continue.

Qno.7.
7. Agent- Good morning.
Agent- I understand that you'd like to payment arrangement over the internet.
Agent- I am glad to check your query and surely help you out with this.
Agent- John, I can check that you are able to make payment arrangement by yourself over the internet.
Agent- All you need to visit at Sprint website www.sprint.com and to login your account. On the top left side of the page, there is an option of payment arrangement or if you want we can also do payment arrangement for you.
Agent- Have a nice day.