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Thanks for writing in.
We understand your concern about the refund for the product 'Vivo Z1x (Phantom Purple, 64 GB)' with the order ID 'OD116857195655714000'.
We are sorry for the trouble you had to go through.
We'd like to let you know that if you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.
We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit.
We'd like to let you know that only one (01) replacement will be provided in the unlikely event that the product is defective. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
In the rare event that you receive a damaged mobile, please create a return within 48 hours of switching on the device. Returning post 48 hours may result in your return being rejected.
Successful pick-up of the product is subject to the following conditions being met:
1. Correct and complete product (with the original brand/product Id/undetached MRP tag/product's original packaging/freebies and accessories).
2. The product should be in unused, undamaged and original condition without any scratches or dents.
3. Before returning a Mobile/Laptop/Tablet, the device should be formatted and screen lock should be disabled. 4. iCloud account should be unlocked for Apple devices.
In case if you have any other concern you can write back to us and we will be happy to help you.
Hope this helps.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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