Notes

Return Replacement
Ji maafi chahta hu jo dikkt ka samna apko krna pda lekin btana chahunga aap hmare ek valuable customer hai, main responsibility leta hu k apki problem jld se jld thk krvayunga.
Age ap chahte hai main iske regarding apko refund ya ek fresh product provide krva deta ap mujhe bta dijiye.
Maine apki complaint register krli hai n bhut hi jld hmari team ap tak phunch jayegi n apke product ko pickup krva liya jayega.
Ap mujhe 24-48 ghnte ka samay de taki main apni team ko inform kr sku and main assure krta hu in futre apko snapdeal se smbhandit koi bhi problem nhi ayegi.



CHOICE OF WORDS
1. sir/ ma'am ap chinta mat kriye aap mujhe 1 min ka samay dijiye main apni seat se uth kar jaa rha hu apni team k sath apka case dicuss krne. line mat cut kriyega sir, and trust me sir main apko jrur resolution provide krunga.
2. Dil se SHAMAA chahta hu jo apko dikkat ka samna krna pad rha hai par main vishvas dilata apko age se kisi trh ki preshani nhi hogi.
3. I know sir its taking longer then it suppose to take but if you provide a minimum time of 24 to 48 hrs i am definitely going to resolve this concern once and for all .
4. Snapdeal do not accept this type of behavior and we do not appreciate anything like this . I assure you i am going to resolve this situation and i also assure you will not face this issue again.
5. I always help our cx with the best i can and i never failed to deliver my efforts in resolving the concern. So trust me , till now your problem is unsolved and you felt dissatisfied with our products/services but this is my assurance after this call it is all going to resolve once and for all.
6. Ji maafi chahta hu jo dikkt ka samna apko krna pda lekin ap chinta mat kriye main abhi iske liye complaint register krleta n apke concern ko escalate krdeta hu apni team k paas taki jld se jld apki is problem ko solve krvaya jaye and in future apko esi koi problem ka samna na krna pde.
7. Sir ap mujhe puri bat btaiye uske bad main apko proper solution dunga taki apko dubara is a call na krni pde.


SYMPATHY / EMPATHY

# I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible.

# I know my apologies are nothing in front of the time and patience you lost but I personally apologize you and request you to give us chance so that we could take a feedback for this order and try our best next time.
Your concern is justified and i understand how you are feeling right now
but be assured i will definitely help you regarding this . your call landed on me so now is my responsibility to help you.

# No need to worry sir , i apologized you faced this issue but i assure you i will rectify this situation. i am raising the complaint against my delivery partner and i assure you, this will not going to happen again to you.



UD cases

no need to worry sir/mam you called us so its my responsibility to help you regarding this . Your order is not delivered to you yet but don't worry i'll make sure that you receive your product within 24 hrs of this call . Just tell me your suitable time so that i can schedule your product as per your preference .

thank you so much for telling sir and don't worry by this timeline you will receive your product. also i would like to take action regarding this that's why i am raising the complaint so that you do not face this type of issue in future . i apologized you faced this issue but i will rectify this situation .