Notes

I would feel the same in your situation, but we will sort this out.
I understand how frustrating it can be, let's see how I can help you.
I completely understand how frustrating it is.
We are keen to resolve this as much as you are.
If I were in your position, I would feel exactly the same.
I appreciate you bringing this to our attention.

Definitely, I will make sure that I assist you in the best possible way.
I completely understand your situation that ..... I will try to provide you the best possible solution.
I am sorry you are having this problem. Let’s see if there is anything we can do to help you in this situation.
Thanks, it is great that you alerted us to this.
You are absolutely correct. Let’s look into this.

Helping our customers is a priority for us and would never like you to feel this way about our services.
That's certainly not the kind of shopping experience we wish to provide you.
I understand that you are concerned about the delivery of the product 'xxx'. We are sorry for the trouble this has caused you.
I appreciate your kind understanding and cooperation in this regard.










GOLIYAN
The courier partner will do their best to deliver the product fast to you.

However, I can’t commit on the same as the issue is with the concerned team and they will update you on the same.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

In case you face any issue regarding the same after the given timeline, please reach out to us and we would be happy to help you out.

Not to worry, the courier partner will do their best to deliver the product fast to you.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.


I know that you are upset about the delay in delivery, not to worry, the issue has been escalated and the team will get back to you with an update within the given timeline.

In case of any issue after the given promised timeline, please reach out to us, we would be happy to help you anytime.

I understand but the seller might take some time to ship the product due to some unforeseen seller related issues.

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us anytime.

The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.

Not to worry, he will call you in case he is unable to track your exact location.

Glad we could assist and make things a little better. We will take stringent action and see that this experience is not repeated.

We are truly saddened to know that you had to go through such a disappointing experience and this is certainly not what we stand for.

We do sometimes fail in making a perfect experience for the customers. We hope your next order brings a much better experience.

However, we'll look at exploring more features that can help make your shopping experience even better in the future.
It wasn't our intention and I know this is a time sensitive issue. I hope you understand that we always do our best to deliver our orders to our customers safe and secure but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.

I would like to inform you that the order especially the Mobile phones are transferred to different Hub to make sure that the safety checks are being done for the same.
SPECIAL WALI GOLI (DHYAAN SE USE KARNA)

I will make sure that you don't have to wait for so long.

I will update the issue again so that you will get a speedy resolution.

We are always there for you .feel free to contact us again, we would love to help you

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I wish to let you know that once your product reaches to sellers Warehouse, seller will initiate the refund and it will be credited into your back to source within 1 business day.


I would like to inform you that the delivery time frame shown is revised and better compared to non Flipkart Plus customers


(if cx says what is the benefit of being a flipkart plus member )




Empathy & Appreciation
This is not the kind of service we aim to provide. We are sorry for the inconvenience you had to bear.

We understand that you are not happy with the services, we are working closely with the seller/ logistics to make your experience better.

I am sorry that you had to come here for this issue,
Please allow me a few minutes here to help you.

Thanks for being so understanding here and we really appreciated this kind of your nature.