Notes

(CC) Chat Communications
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I hope you are doing well today.
I would like to inform you that once the product will be reach to the seller, seller will be initiate your refund and it will credit in your respective account within one business day post refund initiation.
May I know the exact issue that you are facing with the product?
Are we connected?
I am sorry, I am not able to understand your concern, please elaborate your query so that I can assist you better.
Hi, my name is Monika and I'll be helping you with your request.
Hi, my name is Monika and I'll be assisting you today.
Hi there, this is Monika and I'm here to help you.
Just to confirm, are we discussing about the product ""?
Please acknowledge on my last statement
please contact him and he should be able to help you out.
Thanks for your kind understanding and cooperation with us.
As I have not heard from you, I am escalating your case.
As I have not heard from you, I am escalating your case so that issue will be resolved on priority.
I would like to inform you that your issue related to the same already has been escalated and it will be resolved by September, 2019.
I would like to inform you that your issue related to the same has been escalated and it will be resolved by September 24, 2019.
We are looking into it so that the issue will be resolved on priority and we need your alternative contact number.
It is because in the meanwhile if we need to contact regarding the same.
Please be assured that our concerned team is looking into this and they will get back to you with an update by September 14, 2019.
We are closely working to get it resolve as soon as possible, we need your kind understanding and cooperation with us.

You can also track your order status here: https://www.ekartlogistics.com/track/FMPP0343800999/
I would like to inform you that your product is approved by the seller and it will be delivered to you by September, 2019.
I would like to inform you that your product is shipped and it will be delivered to you by September 20, 2019.
I would like to inform you that your product is shipped and it will be delivered to you today by 7 PM.
I would like to inform you that your product is out for deliver and it will be delivered to you today by 7 PM.
Special Delivery -Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.
Special Delivery -As soon as the product reaches to the nearest hub, Courier Partner will deliver your product at the earliest.

Please do not worry, if incase the product will not delivered to you today by 7 PM, please get back to us we will help you by escalating the issue to the relevant team.

I would like to let you know that if the product will not deliver to you today by 7 PM, Wishmaster will make 2 more attempt for your product delivery.

As per the Wishmaster update the order was rejected at the time of delivery from your end.

Not to worry, September 07, 2019 is the maximum time frame to resolve the issue, please be assured team will put extra efforts to resolve your issue on priority.

I would like to let you know that I am not able to share the Wishmaster details as details are not available with us at the moment.
We're sorry that the Wishmaster details are currently not available.
Please do not worry, Wishmaster might call you before the delivery, to check your availability and to confirm the address.I am sorry to let you know that i will not be able to share hub details.
You can also contact the Wishmaster in these regards, Wishmaster's already has been sent to you on 7204007243 by the Courier Service provider.
Rest assure once the product will be out for delivery you will get the Wishmaster's details on xxx
I would not be able to provide you the number of Wishmaster. However, you can also contact the Wishmaster at your convenience through a secure connection using the number that you will receive with the out for delivery SMS and dial-in the PIN.


As I have checked your previous chat has been disconnected.
Please give me a moment while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.



I am really sorry to let you know that as this is a chat window, I am not able to arrange a callback from this portal.

Sorry for the delay in response.
Sorry, it is taking a bit longer. Please bear with me for one or two minutes.

Request your kind understanding in this regard.
Request your kind patience in this regard.


Can you please provide me with an alternate number?
Can you please share an alternate number. So that I can escalate your issue?
Sympathy:
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Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customer.
I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.
Sorry for the unpleasant experience.
Hence, we request your kind patience in this regard.
Since you are a valuable customer to us, we can not make you happy by delivering fake statement or promises.

It's nice talking to you and my pleasure assisting such a co-operative and understanding person like you.
It's nice talking to you and my pleasure assisting such an amazing customer like you.
you have been such an awesome and understanding customer.

Cancellation of order after out of delivery status
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I would like to let you know that the seller will not be able to cancel your order at this moment as the product is already out for delivery.
If you want to cancel the order, you can refuse the delivery at your door step.
Once the order status will be updated to the cancelled you will get the refund notification.
It will take 24 hours to update the order status.

Return:
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I would like to let you know that the seller will be happy to provide you the replacement for this product.
Shall I proceed your return request to the seller?
I would like to let you know that your return request has been forward to the seller.
It will take 24 hours to approve the return request.

I am sorry to let you know that seller will not be able to help you with the replacement as the product is not available with the seller for replacement.

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I am sorry, I am not able to share my personal and professional details.

Toll free Number:
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If you want you can also call us on our toll free number: 1800 - 208 -9898. (Flipkart)
Here is the Website Link: https://www.flipkart.com/ .

What is Flipkart?
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Flipkart is the e-commerce site, where customers can buy their favorite products in affordable prices and seller can seller their product.