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Trust me if there is any option with me, I could have definitely helped you out, as you are one of our valuable customer.
I can understand how it feels as I am also a customer somewhere like you. I’ll make sure it’s passed on to our team.
I am regretful for the unpleasant experience, you have to face. Hence, we request your kind patience in this regard.
Hope, you can understand, since this is not in my hand.
It is just a coincidence that, it has happened with you, but you can have our word, this is not done to trouble our valuable customers like you.
Please be informed, the estimated resolution date is just the maximum time frame, in most cases the issue will be resolved before the estimated resolution date.
What you have experienced is no more acceptable to us than it is to you.
We need your kind support, so that we can resolve your issue.
We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our managerial team.
I've noted this down and will make sure appropriate feedback is shared with courier partner so that you do not experience this next time.
We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.
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