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1.Tagging on SA: Order Modification >> FK Cancelled Order >> Customer not aware of cancellation
2.Reason on Smart Assist is Tns Reseller, FRM Check: Assign the incident to FRM using below Tagging and share the OATH keeper TAT, Tagging on SA: Create incident >>> Order processing Related >> Order Verification related >> Fraud Verification
3.Assign the case to the backend
4.Create case - Order Delivery >> Order status-related >> Return on hold, order status is not updated to delivered - Unresolved
5.Create Case >>> Order Delivery >> POS related >> wishmaster did not bring the POS/card swipe machine
6.Card details will be automatically saved under ’Saved Card’ section while making payment via Card on Delivery( POS)
7.Let customers know that the couriers are auto-assigned by the systems based on the pincode, available delivery slots with the courier service providers, the promised delivery date of customers' order etc and We do not have an option to ship it via any specific couriers
8.Create Case >>> Order Delivery >>> POS related >>> customer requested for POS/Card swipe machine
9.Create Incident >>> Product Purchase Queries >>> Product Specific Information >>> Cancellation and Return Policy info >>> Solved
10.NO
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