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Thanks for writing in and being a valuable Flipkart Plus member.
We'd like to let you know that we tried to get in touch with you on '9919996963' to talk to you about your concern but could not reach you.
We understand that you are facing issues with your order 'OD116663881202071000' for the product 'Head & Shoulders Smooth & Silky Shampoo'.
We are sorry for the trouble you had to go through and this is not something we want you to go through.
However, the seller can provide you refund for the product at this moment.
We request you to get back to us within 72 hours with the confirmation of the refund and whether the packing of your order was tempered or not. So, we can assist you further.
Successful pick-up of the product is subject to the following conditions being met:
-Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)
-The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable)
Also, please feel free to reach us here: https://www.flipkart.com/helpcentre
While replying to the email, please ensure that the subject line is not edited.
We hope to hear from you soon.
Thanks for choosing Flipkart.
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