Notes

Thank you for your precious time over the call and for being a valuable Flipkart plus member.


Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern that you want to update your registered phone number for your Flipkart Account.

We would like to let you know that updating the registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:

• Click http://fkrt.it/sDaT4pNN
• Click 'Edit' and enter your new registered phone number and select 'Add'
• A verification code will be sent to your old and new registered phone number which is valid only for 10 minutes from the time it is sent to you
• Enter it in the text box and click 'Save Changes'

Your registered phone number will get updated and you can continue using your Flipkart account after that.

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.
Hi Uday,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9109844404' and '9425112370' to talk to you about your concern but could not reach you.

We understand your concern about the return of the products with the Order ID: OD116701377681527000.

We are sorry to know that you've received a damaged product.

However, we request you to write back to us with the exact product name and also confirm us whether the product packing was sealed or tampered within the 72 hours so that we can help you in the best possible way.

We hope to hear from you soon.

Thanks for choosing Flipkart.
Hi Devendra,

Thanks for writing in.

We understand your concern about the delivery of your product 'VEDIKA Multicolor Orchids Artificial Flower with Pot' with the Order ID: OD116753514412631000.

We're sorry for the trouble and this isn't something we would want you to go thorough.

However, we would like to let you know that your case is already with our concerned team, please be assured that we're looking into this and will get back to you with an update by October 22, 2019.

We would like to thank you for your patience and understanding.

Thanks for choosing Flipkart.

We understand your concern about the refund for your product 'Skybags Teckie 01 Laptop Backpack Grey 42 L Laptop Backpack' with the Order ID: OD116659156319732000.

We're sorry for the trouble and this isn't something we would want you to go thorough.

We would like to let you know that the seller has refunded Rs.1699/- for your order to your Bank account on October 16, 2019. This will be credited to your account by October 17, 2019, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '928921662693'. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your patience and understanding.
'Please ignore the previous email'

Hi Kinley,

Thanks for writing in.

We understand your concern about the cancellation of your order with the Order ID: OD116799139986112000.

We’re sorry to let you know that your order for product 'HP U1 32 GB MicroSDXC Class 10 100 Mbps Memory Card' has been cancelled by the seller since you have chosen the option to cancel your order during the automated voice response call you received from us asking you to confirm your order.

Also, we looked up and found that the order for the product 'Tokyo Talkies Casual Bell Sleeve Solid Women Green Top' has been cancelled by the seller as requested by you and you'd have received confirmation for it.

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order for the same products with any of the sellers available and the seller will have it delivered to you.

We would like to thank you for your patience and understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.
Thanks for writing in.

We understand your concern about the cancellation of your order with the Order ID: OD116799139986112000 for the product 'Chemistry Casual Brown Clutch'.

We’re sorry to let you know that your order was cancelled by the seller as they ran out of stock for this item soon after you placed your order.

While we do not have a confirmation on the date when the product will be back in stock, please use the 'Notify Me' option on the product page to get an email notification, once it is available with any of the sellers on Flipkart. Hope this helps.

You can also use 'Notify Me' by clicking here: https://www.flipkart.com/chemistry-casual-brown-clutch/p/itmfaahghgcfcbdq?pid=CLTFAAHGRRUEDNHH&lid=LSTCLTFAAHGRRUEDNHHUF2JYI

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Hope you understand.
Hi Tarun,

Thanks for writing in.

We understand your concern that you want an invoice for your order.

We request you to please write back to us with the exact Order ID and the name of product for which you want the invoice within 72 hours so that we can help you in the best possible way.

We hope to hear from you soon.

Thanks for choosing Flipkart.
Hi Sandeep,

Thanks for writing in.

We understand your concern that you want to know about the bill payment through Flipkart Pay Later.

We would like to let you know that:
1.You can select 'Flipkart Pay Later' as the payment mode during checkout after adding items to the cart
2.You can visit the 'Flipkart Pay Later' section under 'My Account' on Flipkart to check their credit limit and the current usage for the month.

-Bill Payment:
1.You will receive an email/SMS/app notification about the bill details and a payment link on the 1st of the subsequent calendar month that needs to be paid by the 10th with Credit Card (Only for Kissht Users)/Debit Card/Net Banking
2.You can also pay at the 'Flipkart Pay Later' section under 'My Account' in Flipkart

-'Flipkart Pay Later' is currently available only on Flipkart Assured products from select sellers in Flipkart platform
-You can reset their 'Flipkart Pay Later' credit limit anytime before the end of the month by paying for their previous transactions
-The minimum and maximum credit limit for Flipkart Paylater order is:
Minimum Credit Limit - Rs. 500
Maximum Credit Limit - Rs. 15,000

Hope this helps.
Thanks for writing in and for being a valuable Flipkart plus member.

We understand your concern about the serviceability of product 'Sojanya's Kurta set items' at your pincode.

We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable. Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

We would like to thank you for your understanding.

We understand your concern about the return of your product 'Wrangler 20X Slim Men Grey Jeans' with the Order ID: OD116684138620726000.

We are sorry to hear that the you are facing quality issues with your product.

As specified by you, a return request has been created for the order and a refund of Rs. 741/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider. The 44 SuperCoins will be credited to your Flipkart Plus Zone within 24 hours.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Credit Card within 9 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by October 21, 2019, as the Wishmaster from 'Myntra Logistics' will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued trust and support.
Hi Mohit,

Thanks for writing in and for being a valuable Flipkart plus member.

We'd like to let you know that we tried to get in touch with you on '8295071640' and '9416606001' to talk to you about your concern but could not reach you.

We understand your concern that you want an invoice for your order with the Order ID: OD304237458387638000 for the product 'Philips BT3200/15 Corded Beard Trimmer for Men'.

We're sorry for the delay in response.

We'd like to let you know that a copy of the invoice provided by the seller for your product has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.
Hi Bangaru,

Thanks for writing in.

We understand your concern that you want t know about the 10% Discount applicability on the product 'Vishudh Women Printed A-line Kurta' with the Order ID: OD116805333468353000.

We are sorry to let you know that 10% Discount is not applicable if you'll make payment from your SBI Credit Card.

We would like to let you know that Offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.

We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products. For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.

Happy shopping!

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.
Hi Gourab,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern that the amount has not been deducted from your Flipkart Pay Later bill even after the cancellation of the order with the Order ID: OD116790549550142000.

We're sorry for the trouble and this isn't something we would want you to go through.

We see and found that the amount has already been deducted from the bill of your Flipkart Pay Later on October 14, 2019.

We would like to thank you for your patience and understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.
Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern that you've received delivery confirmation for the product 'Jack's Star Track Pant For Boys & Girls (Multicolor, Pack of 6)' with the Order ID: OD116754301144777000 but the product has not been delivered to you yet.

We are sorry for the trouble and this is not something we would want you to go through.

However, we request you to please check with your friend/family/neighbour if they have accepted the delivery on your behalf if not then please contact us within 72 hours and we will help you in the best possible way.

While replying to the email, please ensure that the subject line is not edited.

We hope to hear from you soon.

Hi Anil,

Thanks for writing in.

We understand your concern that the amount has not been deducted from your Flipkart Pay Later bill even after the return of the order with the Order ID: OD116694257594237000 for the product 'Royal Merchant 1 700 ml Bottle (Pack of 1, Gold)'.

We're sorry for the trouble and this isn't something we would want you to go through.

We’d like to confirm that the seller has refunded Rs. 396/- to your Flipkart Pay Later monthly on October 15, 2019 and this amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card.If they are unable to help, you may raise a dispute with the bank's grievance cell.

We would like to thank you for your patience and understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.