Notes

DELAY

I would like to let you know that your order is not delayed.
We are sorry as we do not want our valuable customer has to face this experience for getting different items, while delivery.
I certainly understand that this delay has caused a loss of excitement to receive this product.


I would like to inform you that delay in delivery occurs due to some unexpected reasons like hurdles in shipping and stock unavailability.

I am sorry to let you know that the delivery of your order has been delayed due to an unforeseen courier related issue.
Not to worry, I am escalating your case to the team and the team will get back to you with an updated resolution.
Could you please share your alternate contact number?
Please give me a minute or two while I am escalating your issue.
Please treat this as an exceptional case and give the seller one more chance to set this right.

Would you wish to update an alternate number?

Since I haven't heard from you so I am updating your case.
Since I haven't heard from you so I am escalating your case.

As I am escalating this issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.

I would like to inform you that I have escalated this issue to the team and we are working closely into this issue and the team will get back to you with the resolution by October 16, 2019.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.


I would like to inform you that we are working closely into this issue and the team will get back to you with the resolution by October 16, 2019.
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ALREADY ESCALATED:--
I am sorry to hear that there was a delay in delivery due to an unexpected problem encountered by the courier service partner.
You know, everything in this world is bounded within certain constraints, what one must do, is acceptance.

We will not close your issue until you will get the resolution.

As I see that your case has already been escalated and we are working on it.
Please be assured you will get an update by October 07, 2019.

As I had a check, your case has already been escalated to our team and they are working on it to resolve the issue and will get back to you with an update by October 28, 2019.

I understand your concern and as confirmed earlier our team require time to sort the issue.
I would like to let you know that this is the maximum time period to sort this issue.
However, there are possibilities that issue may get resolved prior.
Trust me, you will not face any issue and team will provide you the best resolution in this regard.
I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.
I hope you will understand my limitations.
Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.
We do want to keep you as a happy customer for a long time.

Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.
Give us a chance to help you and to keep you with us as a happy customer.

I know how hard it is to trust for you now. However, I have done my best at my end.

The team is working with your issue and will get back to you with the resolution by October 11, 2019.

The team is already working on this to make sure the order gets delivered to you soon.
The resolution regarding the delivery will be shared with you.



ENDING
I hope I was to answer your all concerns.
It was a pleasure assisting you today.
Sorry for the typo.
Are we connected?
I do not want to comment on this as this is your consumer right.

Since, I have not heard from your end so I need to close this chat.
Since we haven't heard from you in a while. You can restart this chat if you'd like any additional help with this.
Since we haven't heard from you in a while. You can restart this chat if you'd like any help.



Since I have not heard anything for a while, so I am closing this chat window.


STATUS CHECK:

I understand that you are concerned about the delivery of '
Am I right?
Are we discussing about '
Just for confirmation are we discussing about '