Notes

Priority email

Hi Mayur,

Thanks for writing in.

We understand your concern that you want a delivery on before October 28, 2019 for the order 'OD116792284409986000'.

We also understand that you'd like to get your product having products delivered sooner than the promised date isn't something sellers can assure once the order has been placed. This is due to multiple logistical factors that come into play from the time the order is placed until it reaches you.

Rest assured, they'll do their best to have the item reach you at the earliest.

However, We'd like to let you know the delivery dates for the product is mention in below:

* This product 'Pigeon Special Combo Pack 2 L, 3 L, 5 L Induction Bottom Pressure Cooker' will be delivered to you on November 01, 2019.

*This product 'Prestige PIC 16.0 plus Induction Cooktop' will be delivered to you on October 26, 2019.

* This product 'Elica WD HAC TOUCH BF 90 MS with Installation Kit Included Wall Mounted Chimney' will be delivered to you on October 24, 2019.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured

We look forward to your continued trust and support.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.




Contact number change :

Hi Akash,

Thanks for writing in.

We understand your concern that you want to change the number in Flipkart account.

We'd like to let you know that the changing your registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:
Go to 'My Account'
Under 'Account settings', go to 'Profile information'
Edit the mobile number
OTP SMS will get triggered to the old & current phone number which is entered in Flipkart account
Enter the 'OTP' along with 'Password' and click on 'Verify mobile'
Click on 'Save Changes'

Your registered phone number will get updated and you can continue using your Flipkart account after that.

Hope this helps.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


want to cancel an item

only in case 'cancel DT highlighting and call not done in normal category'
note: 'it not for large category'


Hi '__________'

We understand that you want to cancel your product '_________'.

We are sorry to let you know that the seller is unable to cancel the product due to some unforeseen issue.

However, you can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Moreover, you can cancel the product at the time of delivery.

Hope you understand.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

tagging : - Redirect to App > Website for Self Serve > Customer wants to cancel order
solved
notes:- info shared to cx as per VOC


customer want to cancel an item

_____________________________________order is in only created status_______________________________

Hi ______,

Thanks for writing in.

We understand that you want to cancel your product '_____________' with the order '_____________'.

We are sorry to let you know that the seller is unable to cancel the product as it has not been made successfully.

However, if you want to cancel any other item so you can cancel your item by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

If you have any further concern so please feel free to contact us.

Hope you understand.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

tagging :- Redirect to App > Website for Self Serve > Customer wants to cancel order
>>>solved>>>>>>>>