Notes

Buy time fwhen assign the case.....

Hi Sarath,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern that you want to update your new contact number on your Flipkart Account.

We are sorry for the trouble you had to go through.

We would like to let you know that we have assigned your case to our concerned team.

Please be assured that we'll look into this and get back to you with an update by October 17, 2019.

We would like to thank you for your understanding and support.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


refund and don't expect...
Hi Shuabe,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern that you have received different color of the product 'FIMS Lingerie Set' with the order ID 'OD116706862243312000'.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that the seller will not be able to send you a replacement for the item as it is not available with them at the moment.

Since we did not want to keep you waiting, we've asked the seller to refund Rs. 238/- to your 'Bank Account' and ​​as per standard banking procedures,​ it will be credited within 1 business day.

Also, we would like to inform you that we've found similar products which could suit your requirement. Please click on the below link and have a look : 'https://www.flipkart.com/fims-lingerie-set/p/itmfdk7fhh88drna?pid=LINFDJ3A3ECZFXSS&lid=LSTLINFDJ3A3ECZFXSSVBNWVA'

Not to worry, we assure you that feedback has been shared with the sellers and they'll do their best to make sure that you don't experience this again.

As you are one of our valuable customer, your satisfaction is one of our primary concern.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

We would like to thank you for your understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

after shipment, cx wants to cancel the order.......
Hi Krishna,


We understand your concern that you want to cancel the product 'Aquire Extra Large PVC Vinyl Sticker' with the order ID 'OD116737858098048000'.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that the seller has initiated the cancellation the order and you would have received a confirmation for it.

Since the item has already been shipped, we'll inform courier service provider to return the shipment to the seller.

In case it still reaches you, please make sure that you or your friend/family member do not accept delivery and inform the 'Wishmaster' from the couriers that the order has already been cancelled.

Once the courier service provider confirms the cancellation, you'll get an update on this.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

We would like to thank you for your understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


when case with team....
Hi Himani,

Thanks for writing in.

We understand your concern about return request for the product 'Lino Perros LMHK00010COL-BODR Handkerchief' with the order ID 'OD116663440055938000'.

We are sorry for the trouble you had to go through.

We would like to let you know that we have assigned your case to our concerned team.

Please be assured that we'll look into this and get back to you with an update by October 17, 2019.

We would like to thank you for your understanding and support.

Thanks for choosing Flipkart.

cx wants to cancel when product is ready to ship..
Hi Sarita,

Thnaks for your valuable time over the call.

We understand your concern that you want to cancel the product 'ALONZO Wireless LED Bluetooth Speaker' with the order ID 'OD116787411745523000'.

We are sorry for the trouble you had to go through.

We would like to let you know that as requested by you, the seller has cancelled the order and you would have received a confirmation for it.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

We would like to thank you for your understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

wait and refund to flipkart paylater......
Hi Amit,

Thanks for writing in,

We'd like to let you know that we tried to get in touch with you on '9599592457' to talk to you about your concern but could not reach you.

We understand your concern that you are facing issues for the product 'ANTIQUE MART Tv Setup Box & Remote Stand Wooden Wall Shelf' with the order ID 'OD116688148088982000'.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that the seller has cancelled your return request for replacement of the order as requested by you.

As specified by you, a return request has been created for the order and a refund of Rs.678/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider

You’ll receive an 'email' and 'SMS' with the refund details, after which the money will be credited to your 'Flipkart Paylater' monthly credit within 1 business day, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by October 16, 2019 as the 'Wishmaster' from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.


invoice___
Thanks for writing in.

We understand your concern that you want an invoice for your order ID 'OD116702511508924000'.

Happy to help!

We would like to let you know that a copy of an invoice provided by the seller of the order has been attached with this email as requested.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

We would like to thank you for your understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

Replace and expect...........

Hi Vinod,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7387838568' and '9960617090' to talk to you about your concern but could not reach you.

We understand your concern about return request for the product 'Trilok Fab Anarkali Gown' with the order ID 'OD116689423121352000'.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that the seller has arranged a replacement for the order as requested by you and it'll reach you by October 25, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the 'Wishmaster' from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

We would like to thank you for your understanding and support.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

(((unable to choose option cod , cod not available in pincode..._)) tagging___ unable to place cod..

Thank you for writing in and for being a valuable Flipkart Plus member.

We understand your concern that you are unable to place an order through cash on delivery(COD) payment mode.

We are sorry for the trouble and this is not something we would want our valuable customers to go through.

We would like to let you know that 'Cash on Delivery' (COD) service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your 'pincode'.

In the future, they may resume the service in your area.

You can be sure that we'll take definite steps to set this right.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart wallet or Gift Card to place your order for now.

Also, We've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

As you are one of our valuable customer, your satisfaction is one of our primary concern.

We would like to thank you for your continued trust and support.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.