Notes

Thank you for being a valuable Flipkart Plus member.

Bomge, is there anything else that I can help you with today?

Are we connected?

As I can see this product is under 10 day replacement policy so I am sorry the seller can provide only replacement for the product.

As I can see the previous chat got disconnected.

I am Kiran and I am here to assist you.

cx issue not confirmed as the cx went unresponsive , so tagged here. 
cx saidI don't need any help now , so tagged this as nrr

cx received the damaged product and denied for the replacement so , raising refund request.

I am sorry, I am unable to call you back as this is the chat window. 
However I can help you here if you please proceed with your query.

Please come back to us, if you still need help.
Since, I haven't heard from you, so I have to close the chat.

cx wanted call denied and told call back steps
order placed from different account

                Online cancellation reconfirmation

For this order, please wait for 24 hours as you will either receive an order confirmation message or a refund notification.
 it may take 4 hours for the cancellation to complete and then you will get an update on the refund once the order is cancelled
                                            Delay

cx was concerned about delay in delivery , so told the tat for the issue already escalated

Be assured, we are working closely with the courier service provider to make sure that your order reaches you at the earliest possible.  
                                              EMI
Inform the customer that debit card EMI is available for selective customers who have an account with AXIS/SBI/HDFC/ICICI .
                                 

                                               Prexo t& c

1. The details of the brand, model and IMEI should match the details provided by you.2. The phone should switch on without being connected to a charger & battery should not be swollen.3. There should not be any physical damage on the mobile body including charging port.4. The screen should be intact without cracks/dent, dead pixels, spots, lines or static on any part of the display.5. Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).6. In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone.
However, if the checks fail, your exchange item will not qualify for pick up.
You can still get your new product by paying the value of your exchange item via cash at the time of delivery.
Contact number: 080-46609211 Email: [email protected]

Not to worry, the logistics always try to deliver the product as soon as possible.

Bomge, is there anything else that I can help you with today?
 
                               
                                               Cod to online

I want to inform you that you can pay online for this order by following these steps:
You will see a 'PAY NOW' option on website/ App under 'Track your order' page.
Once you willclick on this button, a new page will open up with the list of payment options.
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available).
Once the payment is successful, the you will be redirected to the 'Order Details' page with the new payment mode and appropriate message.
Payment information will be sent to courier partner and payment mode will be updated to prepaid, so that Wishmaster will not ask the you for payment at the time of delivery.
If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins


  ORDER MARKED DELIVERED BUT NOT RECEIVED

I request you to check with relatives/ friends /neighbors/ security/ house-pg owner, may be they have received the order on your behalf.
If you still can't find it, please comeback to us, we shall help you.


                                     Apology

As per our records, the delay is due to due to a mismatch in the address and pincode but you are saying you have entered correct details, not to worry, I will share this feedback with the concerned team so it doesn't happen again.  

I am sorry, I understand that you have waited for long and the product not yet shipped, that is why I escalated the issue so that the team work on this and deliver the order as soon as possible.




             Wait & refund in cancellation 


I want to inform you that the refund for the same will be initiated once original products reach back to the seller which usually takes 4 business days.     
After that, the refund will be credited in your Flipkart account within 24 hours.



                            Return cancellation requested

I want to inform you that your return is in 'Cancel Requested' state and will take 24 -48 hours to get cancelled.
Once the return is cancelled, a new return will be made, for that you can come back to us or create a new return yourself, as per your requirement.