Notes

NOTES:

Thanks for being a valuable Flipkart Plus member.

Track link: https://www.flipkart.com/trackorder?trackingId=FMPC0499804700&emailId=39ccb5299bfcffb961c46347dd356c45

Hi, my name is Manpreet and I'll be helping you with your request.

I'll be more than happy to help you out.

Good morning, I hope you are doing well.

I will surely help you with your concern.

Just to confirm, we are discussing about the delivery of the order "...........". Am I correct?

Please confirm if the pickup address and primary contact number is same.

.Would you like to share any alternate contact number?

Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?

.Shall I forward the refund request to the seller?

.Please stay connected while I am forwarding the refund request to the seller.

.Please confirm the below bank detail so that I can forward your bank detail to the seller.

. Sorry for the unpleasant experience you had to go through.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.


Your patience will be highly appreciated in this regards.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customers for us.



.No need to worry I will do my best to fix your concern over the chat.

. Please be assured that the team is coordinating with the courier service partner and the courier service partner will try their best to deliver your product as soon as possible.


.Please allow me 2 minutes so that I can check and share the information with you.

.No need to worry, I will check and help you with this.

I am really sorry for the unpleasant experience.
However I will definitely share valuable feedback with the team. so that you an any of our customer do not face such issue.

I can understand how you feel in this situation. In fact, If I would be at your side I felt same as well.

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.

I understand that your concern is genuine, if I would be at your place then I would have also reacted the same but I request you to please have faith on us.



Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.

We need your continued trust and support.
It'll definitely motivate us to keep doing a great job.

I'll take this up personally with the seller and make sure they take utmost care to ensure this does not happen again.





As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thanks for your kind understanding in this regard.
I see that you have been one of our valuable customer and really sorry for the trouble you had to go trough.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

Be assured, I will personally forward your feedback to the seller so that you will not face the issue again because your satisfaction is our first priority.
I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.



yesterday me and deepakshi were going to meed HR due to Biomatric related concern while the chat. tme(23 mins)
system locked on May 08, 2019. take break 9:35 after that break exceed 15 minute due to system issue domain locked. I have locked in at 10:24 AM.

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It was a really nice chatting with you today!



I should be the one, saying thank you.

you.

Please do trust you won't get disappointed anymore.

I greatly appreciate yourperation in this regard.overy funderstands that we do try our best at our end to help each customer.

Your every word means a lot to me.

That’s certainly not how we wanted your shopping experience to be with us.

That’s certainly not how we wanted your shopping experience to be with us.

I have checked that you have raised return request for the product by your side as a self serve with reason Different Style Received.







You are one of our prior customers and we don't want you to face such issues.


This isn't something I would want you to go through.

Please spare a few minutes to respond to the feedback survey about our interaction.

Also, you that you will get Gift of Rs. 100.0 will be added to your account within 24 hours of successful delivery

Thank you so much for your great understanding and cooperation.

I would like to inform you that the seller would be happy to provide the refund for the product because your satisfaction is our first priority. I will personally forward your feedback to the seller so that you will not face the issue again because your satisfaction is our first priority.


So if you allow me, shall I go ahead to forward the refund request to the seller?


Payment is awaited : Inform customer that payment is pending and wait for 24 hours. Payment will either get successful or failed.



Thanks for the kind words. Always happy to help!


It is my pleasure to assist you as a valuable customer like you.



I completely understand that you are upset at the moment but trust me the cancellation is not from our's end.

I understand this is something very important to you.


865687034746899

* ESCALATING:

* In this case, as you are our valuable customer so I am going to escalate the case to the team because your satisfaction is our first priority.

Would you like to share any alternate number?

As I have not heard from you so I am going to escalate it to the team after that I will inform you.

Please stay connected while I am escalating after that I will inform you.


I have successfully escalated the case to the team and team will be get back to you with the resolution by November 01, 2019.

Please be assured that at this time you will surely get the resolution.

Be assured, this is the estimated delivery date is just the maximum time frame, in the most cases the delivery will take place much before the estimated delivery date.

Be assured, this is the estimated resolution date is just the maximum time frame, in the most cases the resolution will take place much before the estimated resolution date.

I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

Also, as you are our valuable customer so I can do one thing for you as a priority basis.