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How can I help you today?
*******Opening 2********
I do apologize that you *, However I am going to do my best to solve it right away for you. May I please have the order number so I can check it right away?
********Place order*******
Since we are in chats, am not allow to place the order for you, because for security purposes we can not manage credit card information. However you can call at 1 (800) 925-6278. And an voice agent will be more than happy to assist you with it. Is there anything else I can help you with?
******Replacement*******
I do apologize for the inconvenience, however we have great news in here! I can process a replacement right away for you.
******Replacement Prepaid label*********
I am going to send you a label to your email address so in that way, you will have all the information you will need to know about it. Is that okay for you?
*******Closing replacement********
The replacement has been made, Please be aware to your email address so in that way you will have all the information you will need to know about it. Is there anything else I can help you with?
*********Refund not received********
I am sorry you have not received the refund yet... However I am going to transfer you right away with my higher department and so, they are going to solve it right away for you. Please allow me one minute while I transfer you over.
*******Refund**********
I do apologize for the inconvenience, however we have great news in here! I can process a refund right away for you.
*********Closing refund******
The refund has been made, Please be aware to your email address so in that way you will have all the information you will need to know about it. Is there anything else I can help you with?
********Marketplace*********
Since the item is from a third party seller I am going to email them right away, and they are going to contact you within 24 hours. Also, I am going to give you a reference number so when the third party seller contacts you you wont say the whole issue again, the reference number is:
*********Marketplace Tier2*************
I am sorry to hear that the third party seller did not contacted you. However, I am going to transfer you right now. Please allow me one minute while I complete the transfer.
**********Closing***********
Sure, it is my pleasure.
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