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You can claim their Complete Mobile Protection policy through App, this feature will be available to customers under claim policy.
In case you calls Flipkart for any updates regarding their claims, then you can contact to Jeeves customer care.
I would request you to contact Jeeves services (Jeeves.co.in or toll-free numbers CMP - 1800 425 365 365)
Tagging on SA: Create incident >>> VAS >>> Product Specific Information >>> VAS - Warranty, guarantee related info >>> Cs Voice >>> Solved
JEEVES:
I would request you to contact Jeeves services (Jeeves.co.in or toll-free numbers CMP - 1800 425 365 365)
Brief:
The 'Complete Mobile Protection' plan is being launched on Flipkart for the mobile phone purchases. This is an end-to-end post purchase solution for customers mobile phone.
You can now purchase CMP along with the parent order (OR) as a separate product within 5 days from order date of the parent product. This is applicable on select products and you will be notified as below:
CMP will be sent Via push notification, email and in-app notification. This notification will get triggered to customers within 5 days from order date.
How to avail this plan?
To avail this plan, customers should scroll down the product page to "Protect your product" and select 'Complete Mobile Protection'
Click here to educate customers on how to find the 'Complete mobile protection plan' on the product page
What is covered under Complete Protection Plan in detail?
Comprehensive Coverage:
Everything covered under manufacturer's warranty. Covers one time Accidental or Liquid Damage, theft and Manufacturer Warranty
There will not be a processing fee of Rs. 500. Instead, you will have to bear a one-time processing fee depending on the model of the product.
Repair or Replacement Guarantee: Equivalent replacement Mobile to be provided if not repaired within 10 business days
Free Pick & Drop
Genuine Spare Parts: Only genuine spare parts are used for repair at Jeeves authorized service centers
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