Notes

Hi, my name is Priyanka and I'll be assisting you today.
Thanks for being a valuable Flipkart Plus member.

Let me check your previous chat. so that I can assist you further.

Thanks for your kind understanding.

Please share the name of the product about which you are concerned.

Just to confirm are we discussing about ''?

Not to worry, the case will be escalated to the team.

Please share your alternate contact number.

cx is not responding so tagged here.

If you will face any issue regarding your product, you can write back to us. We will surely help you out.
Since I haven't heard from you in a while. I am disconnecting this chat. You can restart this chat if you'd like any additional help with this order.


I request you rate "YES", if you are happy with the way I had an interaction with you and give you the resolution.

, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.

***STATUS CHECK***

cx wants to know the status of the product .inform about the same and tagged here

I understand your concern regarding the delivery of your product.

I would like to inform you that the Wishmaster is on the way to deliver the product.

I would like to let you know that the product has been shipped by the seller.

I would like to inform you that the product has been packed by the seller.

I would like to inform you that the order is being processed by the seller.

Promise date of your product is November 02, 2019.

The product should reach you by October 10, 2019.

Rest assured, the product should be delivered to you by October 11, 2019.

I am glad to inform you that the product should reach you by 7 PM today.

Rest assured, the product must be delivered to you by 7 PM this evening.

Once the product goes out for delivery, will receive an SMS with details of Wishmaster.

I am sorry to let you know that the product was supposed to be delivered by September 24, 2019, but due to some unexpected problems faced by the courier service partner, the product delivery date has been rescheduled to September 29, 2019.


***DELAY IN DELIVERY***

cx is concerned about the delivery of the product..promise date breached..alternate number- no reply assigned here and TAT shared
cx is concerned about the delivery of the product....inform about the resolution date and tagged here.


I am sorry to know that your product has been delayed.


I am sorry to hear that there was a delay in delivery due to an unexpected problem encountered by the courier service partner.

Wishmaster try to deliver your product on October 09, 2019, but couldn't do so due to unforeseen issues.

Please do not worry, I am escalating your case to the team.


I want to inform you that the case has already been escalated to the team.

Please share your alternate contact number.

.
The concern team will contact you with a resolution on or before October 16, 2019.

Do not worry, November 03, 2019 is the maximum date for the resolution of your issue. You may get the resolution before this date as well.

November 01, 2019 is the maximum date for the delivery of your product.You may get the delivery before this date as well.
Susanta, as per the update provided by the seller, they are dealing with high volumes of orders due the sales period, it is taking them a bit longer to get the products delivered than expected.




The team will get back to you with an update by October 04, 2019.

We are sorry to hear of a delay in delivery. Our seller will add Rs. 35.0 to the Gift Card section of your Flipkart account within 24 hours of successful delivery.

You can use this amount, within a year, to buy anything from a wide range of vendors on Flipkart.

Rest assured, the team will make every effort to deliver the product to you as soon as possible.

I would like to inform you that the team requested 24-48 hours to post an update.

I request you to wait for 24-48 hours.

Rest assured, the team will get back to you with an update within 24-48 hours.

It is my official postponement that you have to wait 24-48 hours.

I understand the urgency and importance of your product.

I am sorry, we can not commit but courier partner will do their best to deliver the product at the earliest.

Please do not worry the courier service provider will try their best to deliver your product earliest.

We are sincerely sorry for the displeasure caused to you in this regard.


***Feedback***:
Suvankar, to share information is only in my hands. Trust me, if I had an option, I would have definitely helped you out as per your requirement.


I ask for your kind understanding in this regard.

You know, everything in this world is bounded within certain constraints, what one must do, is acceptance.




All sores are in the hands of the seller. Rest assured, your feedback will be shared with the team.

If I were in your shoes, I would have felt the same.

Don't worry, the notes will be shared with the team.

I ask you to give another partner a courier service to deliver the product as soon as possible.

Don't worry, we're here to help you.

I would like to inform you that this is the minimum time frame within which the issue can be resolved.

I would like to tell you that the shared date is not the exact date for the delivery of the product, but rather a time frame in which the update should be provided.
It wasn't our intention and I know this is a time sensitive issue. I hope you understand that we always do our best to deliver our orders to our customers safe and secure but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.


I am here at your service. Do not lose anything, if there is an option to change your address.

Since the seller ships the product, the change of address option is currently deactivated.

I am sorry to tell you that all the sores are in the hands of the sellers. Only information and complaints can be filed and shared from our end.

I understand your frustration. I know it's not thoughtful.

consider it as an last chat for the issue to be resolved. It has now become severity.

I request you to wait and consider it as an abatement notice to resolve the issue.