Notes

VERBIAGE:

Do not worry! Most of the orders are delivered before the promised date. Still, the seller is not able to commit on an early delivery.

Hi, my name is and I will be helping you with your request.

Your patience is highly appreciated in this regard.

Please be assured that the team is looking into this issue and will get back to you with an update by September 20, 2019.

Thanks for your kind understanding.

I request your kind understanding in this regard.

I am sorry for the trouble that you had to go through.

I understand this is something very important to you.

I completely understand your disappointment, We don't want our valued customer to face such issues.

I can understand your feeling. I would have felt the same way if I was at your place.

Do not worry, we will take up this as priority and will make sure that you will not face any kind of such issues.

Please be assured that I have made a note of this and will share this feedback to the team.

I see that you have been one of our valuable customer and Not to worry, the team is working on your issue and the team will get back to you with an update by October 20, 2019.

I should be the one, saying thank you. You have been an awesome customer.

Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customer for us.

This isn't something we would want you to go through.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I assure you that feedback has been shared with the team, you can be sure that the team will take definite steps to set this right.

I assure you that feedback has been shared with the seller and they will do their best to make sure that you do not experience this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place by the team so this will not happen again.

I've made a note of this and will share this feedback with our teams.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to the team.

I would request your patience in this regards.

If there is any possibility available for me to reschedule the technical visit, I could have definitely do the same for you.

We will try our best to resolve this issue.

Please be assured, your issue will be resolved at the earliest.

Your issue has been forwarded further, resolution will be provided to you by April 05, 2019.

Do not worry, we are looking into the issue.

I value your precious time, we will be as quick as possible.

You are a valuable customer to us, we never would like to lose your hope.

If I were in your position, I would feel just as you do.

Being a valuable customer, I request you to wait for some time.

I see that your issue is already with us on high prior
We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

Sorry about that, NAME. I'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {the team/seller/courier service provider} so that your experience can be a delightful/seamless.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I have spoken to the seller and they're looking into this and they'll take utmost care to ensure this does not happen again.

The comments shared by you is definitely thoughtful and we'll let our specialists know about it.

Also, we would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart.

I completely understand your disappointment, we don't want our valued customer to face such issues. Trust me, if there was any other way, I would have definitely helped you.