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Could you please elaborate further on your initial request?
I see that you have some missing items in your order. Let me help you with that $contacts.name.first.
Hello $contacts.name.first, thank you for contacting Walmart I will do my best to help you.
What can I do to make your experience with us better?.
May I please have your order number
Verification
I've read your initial request. May I please have your order number?
May I please have your order number, in order to verify?
Empathy
I will ask our team to resolve this.
We will help you to get this issue resolved
Thank you very much for alerting us about this
You're absolutely correct!
I appreciate you bringing this to our attention, so that we can deal with this immediately.
I can see where the problem is $contacts.name.first
What I’m currently doing to help you is…
This will be fixed for our team in charge as soon as possible.
Apology
I’m sorry, I can see how this issue must have been frustrating for you..
I’m very sorry, I know how difficult it must have been for you to deal with this issue.
Thanks for alerting us to this problem I recognize that this can’t have been an easy thing to deal with and I’m so sorry that we have caused you to feel [INSERT EXPRESSED EMOTION]
Hold
Thank you very much $contacts.name.first. Allow me a moment to review please.
I'm updating your information in our systems, please hold while I finalize the changes. Thank you.
Thank you. Allow me a moment to review your order please.
I'm still verifying your order information, please allow me another moment. Thank you.
Closing
Thank you for your time and for being a valued Walmart customer. Enjoy the rest of your day.
Thanks for chatting with us today and being a valued Walmart customer. Have a great day.
Thanks for allowing me to help. Enjoy the rest of the day.
Thanks for your patience and allowing me to rectify this situation. Have a fantastic day.
Thanks for taking the time to provide this helpful information, our customer's account security is the most important and I want to thank you for taking the time to chat with me today.
Perfect! I hope my assistance has been helpful Thank you for contacting Walmart. Enjoy the rest of the day.
Fantastic! Thank you for allowing me to help. Enjoy the rest of your day.
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