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Hi Sumit,
Thanks for writing in and for being a valuable Flipkart Plus member.
We tried to get in touch with you on '9999911553' and '9999911551' to talk to you about your concern but could not reach you.
We understand your concern about the exchange of your product 'iPhone 5S' with the 'Redmi Note 7 Pro (Space Black, 64 GB)' of the order ID 'OD116687406918057000'.
We are sorry for the trouble and this is not something we want our valuable customer to go through.
We would like to let you know that the amount seen while placing the order is just an estimate based on the model and brand of the mobile and discounts depends on the actual condition of the mobile phone and checks performed by the FE at the doorstep
If it does not meet certain criteria, then lesser discounts would be applicable on the mobile as compared to what has been offered at the time of placing the order.
We completely understand that your experience with the Wishmaster has been an unpleasant one. You can be sure that we'll take definite steps to set this right.
Please note, you are important to us and Great Customer Service is a top priority for us!
We appreciate your understanding and continued trust.
Also, the seller has refunded Rs. 8009/- for your order to your Debit card on October 08, 2019. This will be credited to your account by October 16, 2019, as per standard banking procedures.
If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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