Notes

Hi _____________,

Thank you for writing in.

We understand your concern that you want to change the payment mode of your order '_________________' from cash on delivery to prepaid.

We would like to let you know that you will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'.

Below are the scenarios for which this feature will be available:

1. Orders with single unit
2. From 'Approved till dispatched', the Cash on Delivery to Prepaid payment option is available for all courier service providers.
3. Once the item is 'Dispatched till Out for Delivery', the Cash on Delivery to Prepaid payment option is available only for Ekart shipments.
4. The status of the order is between 'Approved to Out for delivery'.
5. Current payment mode is Cash on Delivery.
6. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/sms.

Steps to make payment:

1. You will see a new button 'PAY NOW' on web/ App under 'Track your order'.
2. Once you click on this button, a new page will open up with the list of payment options.
3. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, Gift Card, Flipkart Paylater payment method will not be available).
4. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
5. Payment information will be sent to 'Ekart Logistics' and payment mode will be updated to prepaid, so that 'Ekart Logistics' will not ask you for payment at the time of delivery.
6. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 minutes.

Also, if you like, you can choose to pay for your product using your card at the time of delivery. You can also check your order status here: http://fkrt.it/bqWLi~NN

Moreover, once the Cash on Delivery orders have been marked as 'Out for Delivery', you can pay using PhonePe payment option via the payment link in the Out for delivery SMS from Ekart (Only if the shipment is eligible).

Payment methods available are:

Debit Card
Credit card
Netbanking
PhonePe payments

Note: In order to maintain the security of your account, please do not share your credit/debit card number/ CVV/ PIN with anyone. Flipkart or its executives do not ask you for your password. Flipkart will not be responsible for any unauthorised usage of your credit card/ bank account.

If you have any other query, please feel free to write back to us.

Hope you will understand.

Thanks for choosing Flipkart.

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