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Thanks for writing in and for being a valuable Flipkart Plus member.
We'd like to let you know that we tried to get in touch with you on '8098020620' to talk to you about your concern but could not reach you.
We understand your concern about the return of your replacement order 'OD116187314210172000' for the 'ComfyBean XXXL Soccerati Bean Bags - Indigo Cream Body Fitter Bean Bag With Bean Filling'.
We are sorry for the trouble and this is not something we want our valuable customer to go through.
We'd like to let you know that the seller can only provide you a refund for the product.
We'd request you to write back to us within 72 hours with the confirmation of refund. So, we'll able to help you out.
Also, we understand you concern about the due amount of your 'Flipkart Pay Later'.
We want to confirm you that your Flipkart Pay Later due amount is Rs. 3274/- and due date was September 10, 2019.
However, we’d like to let you know that there is a penalty for late payment which depends on the outstanding due as on 10th of the month and will not exceed Rs. 100/- for outstanding of upto Rs. 2000/-, Rs. 200/- for outstanding of Rs. 2001/- - Rs 4000/-, and Rs. 400/- for outstanding of Rs. 4001/- and above.
This will be added to the total amount due for your ‘Flipkart Pay Later’ transactions of the month defaulted. If we had any option, definitely we'd helped you
We completely understand that your experience with the Flipkart services has been an unpleasant one and this isn't something we would want you to go through.
You can be sure that we'll take definite steps to set this right. We've spoken to the management and they're looking into this and they'll take utmost care to ensure this does not happen again.
Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.
While replying to the email, please ensure that the subject line is not edited.
We hope to hear from you soon.
Thanks for choosing Flipkart.
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