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How long is the application process? *** First, we'll need to review your driving record which typically takes a day, but in some cases it may take a little longer. Once you're approved (or if we need further information) we'll reach out to you via email.
Second, you'll also need to activate your Zipcard before you can reserve and drive. We'll mail you one shortly after you're approved. It takes up to 5-7 business days for the Zipcard to arrive USPS First Class mail.
How many days does the zipcard take to arrive. ****It takes up to 5-7 business days for the Zipcard to arrive USPS First Class mail.
What happens if I have an accident with the car? *****If you receive communications from the other party involved in the accident or their insurer, please notify Sedgwick at 866 ***https://support.zipcar.com/hc/en-us/articles/220676007-Accident-Process
What happens if the car is stolen? or I can´t find the car? ****Make sure that you have the correct date, time, and location, using the mobile app.
Make sure that your reservation time has actually started; if not another member could be on the way back with your vehicle.
Use the mobile app to honk the horn on the vehicle in case it has been parked slightly out of location.
Call us at 866-4ZIPCAR. We can direct you if the vehicle is at a nearby alternate location. If the vehicle is not nearby we can move you to another vehicle.
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